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Hackensack Meridian Health & NRC Health: Fundamentals First
Human Understanding in the 5th Revolution
Past Podcast Episodes
Exemplary Patient Experience at Children’s Mercy
Podcast of the month
In this episode, we are joined by Mandy Riemer, Manager of Patient Experience at Children’s Mercy, and Evan Sheaff, AVP of Customer Strategy at NRC Health, to discuss how Children's Mercy is finding out what patients want most, what key trends they are seeing in patient experience, where overburdened clinicians and staff can focus on personal connections and a lot more.
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With technology and financial pressures having penetrated all levels of healthcare, it can sometimes seem as if the industry has become distracted from its fundamental human mission.
Human understanding in the 5th revolution
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Full report: Looking back and thinking forward
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Full report: A close look at access to care
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This first nSight of 2023 recaps key points from each of the nSights published last year.
Access to care is a major concern for both healthcare leaders and people seeking healthcare.
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Full report: The power of ‘doing’ Human Understanding in pediatric care
In preparing the nSight for November 2022, we set out to investigate drivers of brand perception in the market...
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Full report: The power of ‘doing’ Human Understanding
The Human Understanding Metric – Did everyone treat you as a unique person? – proved to be a powerful...
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Snapshot: A Close Look at Access to Care
The first step to rethinking and repairing access is to break the problem down into the 4 main...
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Full report: Understanding perceptions about wait times in pediatric care
Waiting is frustrating. It is especially frustrating in healthcare, where parents may be squeezing...
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Full report: Understanding perceptions about wait times
Waiting is frustrating. It is especially frustrating in healthcare, where patients may be squeezing...
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Snapshot: The power of ‘doing’ Human Understanding
Check out the November 2022 nSight Snapshot!
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Snapshot: Tracking the ‘Invisible Patient’
Check out the September 2022 nSight Snapshot!
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Full report: Tracking the ‘Invisible Patient’
This month we’re shedding light on the group of U.S. consumers who are delaying their healthcare and losing...
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Snapshot: Understanding perceptions about wait times
Check out the October 2022 nSight snapshot!
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Snapshot: Patient perceptions of Human Understanding
Check out the August 2022 nSight Snapshot!
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Full report: Patient perceptions of Human Understanding
This month, we’re taking a comprehensive look at the impact of personalizing care by treating each..
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Diversity, Equity and Inclusion within Patient Experience
Exemplary Patient Experience at Children’s Mercy
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Bringing DEI and human understanding to individual patients
While diversity, equity and inclusion (DEI) have long been discussed in healthcare, the question of how DEI is woven into the individual patient experience is still an open one.
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2023 Experience Perspective
The challenges facing healthcare are familiar when examined individually: decreasing margins, clinician and care-team burnout, staffing struggles, and deferred care, to name a few.
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A Look into PeopleCare and the Patient Experience
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Fundamentals First: The reaffirming value of embedding a human-centric approach across the entire care continuum
With technology-driven innovation having become routine and expected across the healthcare ecosystem, a human-focused approach to innovation can be a great differentiator.
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Humanizing healthcare with patient data: Insights from NRC Health and Wellstar
Today, leading organizations recognize that healthcare works better when it actively incorporates patient perspectives.
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Diversity, Equity and Inclusion within Patient Experience
Hackensack Meridian Health & NRC Health: Fundamentals First
A Look into PeopleCare and the Patient Experience
Exemplary Patient Experience at Children’s Mercy
Exemplary Patient Experience at Children’s Mercy
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Exemplary patient experience at Children's Mercy
As the COVID-19 pandemic winds down, hospitals and health systems are placing a renewed focus on patient experience.
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Humanizing healthcare with patient data: Insights from NRC Health and Wellstar
As the COVID-19 pandemic winds down, hospitals and health systems are placing a renewed focus on patient experience.
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