December 7-8, 2021
Hospital Operations Virtual Summit
Scott Gottlieb, MD
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About the Event
The past year has been historically disruptive for healthcare, and hospitals and health systems were especially hard hit. Effectively managing schedules and maximizing capacity in the OR, infusion centers and inpatient bed units has become more important than ever. As an industry, we must rely on predictive analytics tools to help providers manage these critical resources smoothly, efficiently and according to cutting-edge lean principles. Join health system executives, LeanTaaS leadership, and industry SMEs to discuss optimizing capacity management both now and in the future. Learn how health systems all across the US use AI and both predictive and prescriptive analytics tools to transform their processes and create significant, lasting improvements in their outcomes.
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MD, Executive Vice President and Chief Medical Officer, Banner | Aetna
Robert Groves
Founder and Chief Executive Officer, LeanTaaS
Mohan Giridharadas
Chief Information Officer & Senior Vice President, Yale New Haven Health & Yale School of Medicine
Lisa Stump
Executive Vice President & Chief Transformation and Digital Officer, Novant Health
Angela Yochem
MD, Accomplished Healthcare Expert and Former FDA Commissioner
Scott Gottlieb
Dr. Groves is the first Executive Vice President and Chief Medical Officer of Banner | Aetna. A physician executive with experience across multiple healthcare sectors, Dr. Groves believes that we can shape a better healthcare industry and a brighter future through mission-driven management, energetic leadership, and unbridled curiosity. Dr. Groves has helped many health organizations drive significant and lasting change to make healthcare more equitable, efficient, and sustainable. Through his work, as well as his podcast and its affiliated movement, “The Groves Connection,” he is focusing energy on what is simply not working in healthcare – and how, together, we can change it for the better. He earned his Bachelor’s Degree in Chemistry and Drama from Centre College and his medical degree from Georgia School of Medicine.
Mohan Giridharadas is the Founder & CEO of LeanTaaS, a 260-person healthcare analytics company headquartered in Silicon Valley. Prior to starting LeanTaaS in 2010, Mohan was a senior partner at McKinsey & Company. During his 18-year tenure at McKinsey, Mohan led the Lean Manufacturing and Lean Service Operations Practice in North America and for the Asia-Pacific Region while based out of Sydney and Singapore. He was also on the committee responsible for evaluating candidates for election to the worldwide partnership of the Firm. Mohan holds an MBA from Stanford University, an MS in computer science from Georgia Tech and a B. Tech in electrical engineering from IIT Bombay. He has been a member of the Continuing Studies faculty at Stanford University and the MBA faculty at the Haas School of Business at the University of California Berkeley where he taught classes on the application of lean principles to achieve excellence in service operations.
Lisa Stump is a dynamic leader with 25 years of clinical, operational, and information technology experience. A strong IT strategist with demonstrated success in creating vision; delivering results; solving problems; and building, integrating, motivating and sustaining teams, Lisa is passionate about the power technology, data, and digital tools hold to transform and power health.
Chief Information Officer, Yale New Haven Health & Yale School of Medicine
Angela Yochem is EVP, Chief Transformation and Digital Officer for Novant Health, a super-regional healthcare system with one of the largest medical groups in the US. She and her teams oversee growth initiatives, and deliver the world-class consumer capabilities, differentiating technologies, and advanced clinical solutions that allow the integrated system to provide remarkable patient care. A relative newcomer to healthcare, Angela has a long experience across a diverse range of industries, and so brings a fresh, unique perspective to her work in transforming a health system. Angela has a Bachelor of Music from DePauw University and a Master of Science in Computer Science from the University of Tennessee. She also holds three US Patents and is an author with Addison-Wesley and Prentice-Hall.
Executive Vice President, Chief Transformation and Digital Officer, Novant Health
Scott Gottlieb, MD is a practicing physician and served as the 23rd Commissioner of the Food and Drug Administration. A leading expert in health policy, Dr. Gottlieb’s work focuses on providing insights into the economic and technological forces driving the transformation of healthcare. Dr. Gottlieb’s book, Uncontrolled Spread: Why COVID-19 Crushed Us and How We Can Defeat the Next Pandemic published to The New York Times Best Seller list in September 2021. He is also widely published in leading medical journals and periodicals and has held editorial positions on the British Medical Journal and the Journal of the American Medical Association and is a regular contributor to CNBC and CBS’s “Face the Nation.” In 2018 and again in 2019, Dr. Gottlieb was recognized by Fortune Magazine as one of “The World’s 50 Greatest Leaders” and by Time Magazine as one of the “50 People Transforming Healthcare.”
MD, Accomplished healthcare expert and former FDA commissioner
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MHA, Director, Business Operations Surgical Services, Northwestern Memorial Hospital
Matt Ruby
MD, Chief Medical Officer, McLaren Health
Dr. Binesh Patel
Medical Director, Perioperative Services & Division Chief, Trauma, Critical Care, Burns and Acute Care Surgery
Dr. William Marx
Director Operational Intelligence, UCHealth
Isobel Handler
MD, MPH, SFHM, Director, Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Robert Fogerty
MSN, MA, RN, NEA-BC, Director Ambulatory Infusion/Treatment Services, Nebraska Medicine
Rebecca "Becky" Duchman
Matt Ruby has over 9 years of perioperative experience and is currently the Business Operations Director for Surgical Services at Northwestern Memorial Hospital. In this role, he has financial and operational responsibilities for 60 operating rooms and associated support areas. Prior to his role with Northwestern Medicine, he worked for a perioperative consulting firm, where he worked with many hospitals to build their surgical programs. His professional passions include block management, data reporting, and governance structures. Matt holds a BA from Brandeis University and an MHA from the Sloan Program in Health Administration, Cornell University. He also earned his Lean Healthcare Certificate from the University of Michigan College of Engineering in Ann Arbor, Michigan. When out of the office, you can find Matt spending time with his family or out on the golf course.
Dr. Binesh Patel is a practicing board-certified Emergency Medicine physician that has served in a Chief Medical Officer role for the past 9 years. For the past 4 years, he has held this position at McLaren Flint Hospital. He also oversees the peri-operative departments, which pre-pandemic experienced year-over-year growth by improving efficiency and access.
Dr. Marx is a General Surgeon and Chief Division of Trauma, Burns and Acute Care Surgery at SUNY Upstate Medical University. He is also the Medical Director of Perioperative Services for 35 operating rooms at two campuses. He has spent his career on the faculty at Upstate. He was also Chief of Staff at the Veterans Administration Medical Center in Syracuse. He retired from the US Army after 21 years of service. Dr. Marx serves on multiple Upstate, state and national committees. He is a frequent speaker, researcher, presenter, author.
Isobel Handler is a Director of Operational Intelligence at UCHealth where she develops system level analytics to support the COVID-19 pandemic response, vaccine distribution, ambulatory patient access, and inpatient capacity management, among other areas. Since joining UCHealth in 2017, Isobel has held various positions in clinical resource management, data analytics, and special projects. She has a Bachelor of Arts degree from Wellesley College and both an MBA and MHA from Cornell University.
After receiving his Bachelor’s degree in Economics from Boston College, Robert L. Fogerty received his MD and MPH degrees from Northwestern University and completed training in Internal Medicine at Yale New Haven Hospital. In 2011, he joined the Yale faculty as a founding member of the Academic Hospitalist Program. His academic interests include safety and quality of care in the inpatient setting and cost-effective care. In his position as Director, Bed Resources for Yale New Haven Hospital and as the Medical Director for the Capacity Coordination Center (CCC), Dr. Fogerty leads efforts to improve efficiency in care and patient flow throughout Yale New Haven Hospital and support capacity management efforts across Yale New Haven Health System. Publications include the Journal of Hospital Medicine, JAMA Internal Medicine, and The New England Journal of Medicine. He is also the co-founder and current Past-President of the Society of Hospital Medicine Connecticut Chapter.
Becky Duchman is currently the Director of Infusion and Treatment Services at Buffett Cancer Center/Nebraska Medicine. Her background includes cardiovascular nursing and most recently, nursing leadership both in community and academic hospitals. Throughout Becky’s leadership career, she has had the opportunity to leverage predictive analytics staffing software to enhance operational workflows within both acute care and procedural settings.
President and Chief Operating Officer, LeanTaaS
Sanjeev Agrawal
Sanjeev serves as the President and Chief Operating Officer for LeanTaaS and co-author of the book “Better Healthcare Through Math”. LeanTaaS works with over 110 health systems, including 40+ that have deployed the “iQueue” tools across their 2100+ ORs with remarkable success. Before LeanTaaS, Sanjeev was Google’s first Head of Product Marketing, and led three successful startups - CEO at Aloqa (acquired by Motorola), VP Products & Marketing at TellMe Networks (acquired by Microsoft) and Founder & CEO at Collegefeed (acquired by AfterCollege). Sanjeev graduated with BS and MS degrees in Electrical Engineering and Computer Science from MIT. He started his career at McKinsey & Company and Cisco Systems before joining Google. Sanjeev has been named by Becker's Hospital Review as one of the top entrepreneurs innovating in Healthcare.
Accomplished Healthcare Expert and Former FDA Commissioner
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Future of capacity management using next generation of predictive analytics & digitization
Dr. Binesh Patel MD, Chief Medical Officer, McLaren Health
How McLaren Health is transforming its OR operations
Matt Ruby MHA, Director, Business Operations, Surgical Services, Northwestern Memorial Hospital
Powering OR Performance with Data: Lessons from the frontline
12:30 PM CT
Operating Room Breakouts
Health System Impact Stories
Angela Yochem Executive Vice President & Chief Transformation and Digital Officer, Novant Health
Transformation is a requirement and not a luxury for hospitals to flourish and stay competitive
Mohan Giridharadas Founder and Chief Executive Officer, LeanTaaS
Perspectives on Optimizing Asset Utilization in Healthcare
Plenary Session
11:00 AM CT
December 7, 2021
Day 01
December 8, 2021
Day 02
11:30 AM CT
Fireside Chat
About Session
1:30 PM CT
Isobel Handler Director Operational Intelligence, UCHealth
Inpatient Bed Capacity Management: Unlock Bed Capacity and Reduce LOS
Robert Fogerty MD, MPH, SFHM, Dir., Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Achieving Optimal Patient Flow and Bed Capacity: What Really Affects Change?
Inpatient Beds Breakouts
Rebecca "Becky" Duchman MSN, MA, RN, NEA-BC, Dir., Ambulatory Infusion/Treatment Services, Nebraska Medicine
How Nebraska Medicine kept infusion center wait times under 10 minutes while growing volume
Suzanne Burke RN, BSN, Nurse Mgr., Michigan Medicine
How Michigan Medicine Unlocked 8% higher volume with 20% fewer Chairs during COVID
Infusion Breakouts
Barbara Walters MSA, PMP, Sr. Project Mgr., Univ. of Michigan Rogel Cancer Center
In this session, Mohan explains why asset utilization is one of the most pressing operational questions facing health system leadership. Unlocking capacity in key assets like ORs, inpatient beds, and infusion chairs enables better patient experience, hospital economics, and staff and provider satisfaction. It also delivers incredible financial impact — $200-250 billion dollars per year across all five thousand hospitals in the US. Join this session to learn more about the complex math underlying these operational challenges and what healthcare leaders can do to start unlocking capacity today.
Level: General Audience
Track: Featured Speaker
When Novant Health closed its doors during the COVID-19 pandemic, it began performing over 20,000 virtual visits per day. The $8-billion health system quickly recognized that embracing digital health is a necessity for engaging with today’s patients and improving access to care. In this session Angela Yochem, a leader of Novant’s digital transformation, discusses the system’s journey and current approach, how she thinks creatively about innovation opportunities, and why Novant’s embrace of digital health is essential to providing the best virtual and physical care. Join this session to hear about the success of one major health system’s transformation, and lessons for other healthcare organizations looking to grow, compete, and thrive by digital innovation.
Building operational agility: How leaders can turn pandemic resource management lessons into building blocks for future success
2:30 PM CT
The pandemic forced health systems to become operationally agile and move at a pace faster than they previously thought possible. By pivoting their resources with maximum efficiency, aligning incentives, and building new processes for crisis management, health systems found themselves addressing long-time problems and building sustainable solutions. Join this session to learn how these developments can continue to serve the healthcare ecosystem well both in crisis and “peacetime” for the future.
Robert Groves MD, Executive Vice President and Chief Medical Officer, Banner | Aetna
Scott Gottlieb MD, Accomplished Healthcare Expert and Former FDA Commissioner
Better Healthcare through Better Math: Preparing for the Future
10:30 AM CT
Throughout the COVID pandemic, Dr. Scott Gottlieb provided consistent and reliable expert analysis that guided not only leaders and policy makers, but all Americans. His recent book Uncontrolled Spread delved into the issues that exacerbated the effects of the pandemic on the healthcare system, not least of which was the failure to collect relevant data. But Dr. Gottlieb’s insights also offer lessons on preparing for a similar crisis in the future, and in solving the underlying problems the pandemic revealed. In this talk, Dr. Gottlieb covers the key learnings gleaned from his book, the clinical and public health policy challenges raised by the pandemic, and the importance of having the right infrastructure to glean critical health capacity information. He also shares predictions for the healthcare field moving forward, and discusses how the data analytics and technology available now can help us prepare not only for the next pandemic, but for delivering better care in the years to come.
Lisa Stump Chief Information Officer & Senior Vice President, Yale New Haven Health & Yale School of Medicine
Investing for enterprise impact: How Yale New Haven Health is scaling AI across their system
Facing continued capacity challenges in the wake of the pandemic, along with a legacy of operational issues, hospitals and health systems must be strategic in choosing and deploying the right solutions from the wealth of technology options available to them. Lisa Stump, who has led the adoption of AI across Yale New Haven Health and Yale School of Medicine, shares the details of that journey as well as broader takeaways for other healthcare organizations. In this session, learn the common challenges facing healthcare providers across settings, the key steps to assessing an AI solution to fill the gaps in the organization’s technology, and the phases of implementing digital tools with full user support.
How SUNY Upstate is Transforming OR Operations Using Predictive Analytics.
Dr. William Marx Medical Director, Perioperative Services & Division Chief, Trauma, Critical Care, Burns and Acute Care Surgery
Emily McCambridge Kowalski MHA, Patient Access Operations Manager Infusion, Clinical Trials Unit, Hematology Clinics Seattle Cancer Care Alliance
How Seattle Cancer Care Alliance is Transforming Infusion Operations Using Predictive Analytics.
Andre Harvin Director of Oncology Pharmacy, Cone Health
Oncology Pharmacy challenges and why technology solutions are needed
Brian Shields CPPS, Manager of Performance Improvement, UCHealth
Empowering Executives to Act: How to Deliver the Right Data for Decision Makers
Infusion Showcase
Jamie Nordhagen MS, RN, NEA-BC, Director of Capacity Management and Patient Representatives, UCHealth
Using predictive and prescriptive analytics for improved inpatient bed capacity management
Vivek Karun Product Implementation Manager, iQueue for Inpatient Beds
System Level Bed Management Patient Level prediction to drive discharge effectiveness
Inpatient Beds Showcase
Jon Peterson Business Manager, Surgical Services WakeMed Health and Hospitals Raleigh Campus
Doing more with less: WakeMed’s experience in optimizing capacity
Alex Williams Product Implementation Specialist, iQueue for Operating Rooms
Transform Perioperative Management to improve OR access, right size blocks, and effectively streamline surgical scheduling
Operating Room Showcase
Rebecca "Becky" Duchman MSN, MA, RN, NEA-BC, Dir. Ambulatory Infusion/Treatment, Nebraska Medicine
Matt Ruby MHA, Dir., Business Operations, Surgical Services, Northwestern Memorial Hosp.
Collectable Time: Far more actionable than Block Utilization Percentages
Ashley Joseph Vice President of Client Services, iQueue for Infusion Centers
Pull vs Push: Rethink the way you do nurse assignments
Dec 8
Dec 7
Ashley Joseph, VP of Client Services, iQueue for Infusion Centers
Andre Harvin, Director of Oncology Pharmacy, Cone Health
Brian Shields, CPPS, Manager of Performance Improvement, UCHealth
Brenda Brown, Administrative Dir., Ambulatory Infusion, MD Anderson Cancer Center
Rebecca "Becky" Duchman, MSN, MA, RN, NEA-BC, Dir. Ambulatory Infusion / Treatment Services, BMT & Apheresis Program, Nebraska Medicine
Title
Presenter
Jamie Nordhagen, MS, RN, NEA-BC, Director of Capacity Management and Patient Representatives, UCHealth
Vivek Karun, Product Implementation Manager, iQueue for Inpatient Beds
Matt Ruby, MHA Business Operations Director Surgical Services Northwestern Memorial Hospital
Jon Peterson Business Manager, Surgical Services, WakeMed Health and Hospitals, Raleigh Campus
Emily McCambridge Kowalski, MHA, Patient Access Operations Manager Infusion, Clinical Trials Unit, Hematology Clinics Seattle Cancer Care Alliance
How Seattle Cancer Care Alliance is Transforming Infusion Operations Using Predictive Analytics
Dr. William Marx Hospital Director of Hospital Administration, SUNY Upstate
How SUNY Upstate is Transforming OR Operations Using Predictive Analytics
Keynote
Thought Leadership Panel
Isobel Handler, Director Operational Intelligence, UCHealth
Robert Fogerty, MD, MPH, SFHM, Dir., Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Rebecca "Becky" Duchman MSN, MA, RN, NEA-BC, Director Ambulatory Infusion/Treatment Services, Nebraska Medicine
Barbara Walters, MSA, PMP S.r Project Manager, University of Michigan Rogel Cancer Center
Suzanne Burke Nurse Manager, Michigan Medicine
Matt Ruby MHA Dir., Business Operations Surgical Services, Northwestern Memorial Hospital
Digital Transformation is a requirement and not a luxury for hospitals to flourish and stay competitive
FIRESIDE CHAT
Even after significant EHR investment, it is more important than ever to still invest in data management systems particularly in the operating room. Learn how Northwestern leveraged predictive and prescriptive analytic tools and adopted a culture of data transparency to achieve positive results and increased ROI.
See how McLaren Health is transforming OR operations through EHR standardization and implementation of new technology. In the midst of COVID-19, McLaren has unlocked more OR capacity, efficiently filled open time, and improved data transparency for strategic decision making.
Coordinated patient placement and throughput is vital to the delivery of value based care and for those who work in hospital operations, capacity management and inpatient flow has been a decades old challenge. The challenges with optimizing inpatient capacity became an even greater challenge and made headline-news across the country during the pandemic. Join this session where Dr Fogerty will address capacity management practices that impact inpatient access, patient throughput, and clinical operational efficiency and how technology is being leveraged to transform these operational processes.
With consistent pressure to do more with less and large cost/time barriers to increasing physical capacity, infusion centers are forced to examine how to best utilize their resources It is possible to expand your infusion center operations without the associated high cost and time commitment around physical expansions. Learn how Michigan Medicine were able to unlock 8% higher volume with 20% fewer chairs.
Managing inpatient capacity has been a continuous challenge in healthcare, which was exacerbated during the Covid-19 pandemic. Watch how UCHealth’s Operational Intelligence worked with Capacity Management to streamline patient flow by leveraging predictive and prescriptive analytics across the organization and on the front line. Learn how the health system has been able to unlock more bed capacity, reduce overall length of stay and transform clinical operations.
Most infusion centers face the familiar challenge of accommodating high patient volume with limited chair and staffing resources. In order to ensure the best quality of care for patients while meeting institutional financial goals, it becomes imperative to maximize resource utilization in day to day operations. Learn how Nebraska Medicine leveraged iQueue for Infusion Centers to keep patient wait times under 10 minutes while increasing daily patient appointment volumes without adding infusion chairs.
Join this discussion to learn more about how Wakemed opened up OR access with a more efficient scheduling workflow. Through increased visibility and transparency into its capacity and utilization, WakeMed has successfully built flexibility into its schedule to meet challenging staffing needs, increase surgeon accountability and enable the health system to do more with less.
This session will discuss top inpatient bed capacity management challenges and explore how health systems are leveraging technology consisting of real-time data plus predictive and prescriptive analytics to address these challenges.
Is pulling meaningful data on infusion center health that executives actually care about a painful, tedious exercise that requires tens of hours? Learn how NebraskaMed and UC Health have leveraged Executive Summary, a new diagnostic tool in iQueue for Infusion Centers, to help managers quickly and easily deliver executives the data they need to make strategic, proactive decisions and quickly spot operational issues that need attention.
Learn why Northwestern Health among many other health systems has been moving away from block utilization. Northwestern Memorial Hospital is effectively managing block allocation and driving OR block committee meetings with actionable data through the use of transformative technology.
Recognizing discharge readiness for patients is one of the keys to transforming capacity management. This session will discuss how the use of predictive analytics tools based on AI and ML help with milestone identification and can help streamline the discharge planning process.
Oncology pharmacies face many challenges that cause longer turnaround times that lead to patient dissatisfaction and bottlenecks at cancer centers. Learn about the various challenges at Oncology pharmacies and why technology solutions are needed to optimize the pharmacy workflow.
In this session you will identify operational inefficiencies that come with pre-assigning patients to nurses, understand how a pull system reduces patient wait times and improves nurse satisfaction, and strategize a move from a “push” to a “pull” system for patient assignment.
Join us as we discuss how you can use iQueue to optimize surgical capacity, increase access, and right size blocks. Hear from Perioperative leaders from Northwestern Health and WakeMed Health as they share how they’ve transformed their operating room operations across their healthcare systems.
Learn how SUNY Upstate utilized predictive analytics to tackle their biggest OR operational challenges including low OR utilization despite demand for time, lack of a systemwide decision making based on objective data and lack of visibility into metrics that matter. As a result of adopting new technology, SUNY Upstate has increased block utilization, case volume, and release proactivity.
Covid-19 pandemic has forced Cancer Centers to reexamine their operational and staffing challenges and leverage technology to solve them. Learn how Seattle Cancer Care Alliance maximized patient access, enhanced patient safety and improved staff satisfaction while navigating through the pandemic.
Join Session
M.D.
Dr. Scott Gottlieb
EVP Chief Transformation and Digital Officer, Novant Health
CIO & SVP of Yale New Haven Health & Yale School of Medicine
RN, BSN, Nurse Manager, Michigan Medicine
Suzanne Burke
Vice President, Client Services – Infusion Centers, LeanTaaS
Ashley Joseph
CPPS, Manager of Performance Improvement, UCHealth
Brian Shields
MSA, PMP Senior Project Manager, University of Michigan Rogel Cancer Center
Barbara Walters
Ashley comes to LeanTaaS with over 20 years of service operations experience. She was integral to the early creation and building of the service operations practice at Mckinsey & Company, where she served clients in the financial services,insurance, retail and healthcare industries. For over a decade, she owned and operated a chain of service -based franchises. Ashley has a bachelor's degree from Georgia Tech and an MBA from Harvard Business School.
Brian Shields is currently the Manager of Performance Improvement for Oncology services at UCHealth in Colorado. He is an Industrial Engineer with over 20 years of process improvement experience, and has been leading lean and six sigma process improvement efforts at two leading Academic Medical Centers for the last 12 years. Since July of 2014, he has led the implementation of iQueue for Infusion at UCHealth for over 220 chairs across 13 infusion centers.
Barbara joined the Rogel Cancer Center in 2016 to manage the university’s participation with the Oncology Care Model through the Center for Medicare & Medicaid Innovation program. Barbara is also responsible for implementing other quality of care programs and technologies within the cancer center aimed at improving care coordination, access to care and utilization of clinical services. She is a certified Project Management Professional with over 25 years project implementation experience. Barbara collaborated with the clinical team at Michigan Medicine and LeanTaaS to implement iQueue for oncology infusion services in 2020.
MSA, PMP, Senior Project Manager, University of Michigan Rogel Cancer Center
Suzanne Burke has 20 years of experience as a hematology/oncology nurse caring for patients including the last 10 years in supervision roles at Michigan Medicine in both cancer research and adult oncology infusion. She is an active member of the Society of Clinical Research Associates (SOCRA) and the Oncology Nursing Society. In Suzanne’s role as clinical nurse supervisor for oncology infusion services, she is responsible for the management and development of 68 nurses and overseeing care delivery operations for 4 infusion areas consisting of 44 chairs/beds servicing an average of 130 patients daily.
MD, CMO McLaren Health
Executive Vice President and Chief Medical Officer, Banner | Aetna
Dr. Robert Groves
MS, RN, NEA-BC, Director of Capacity Management and Patient Representatives, UCHealth
Jamie Nordhagen
Business Manager, Surgical Services, WakeMed Health and Hospitals, Raleigh Campus
Jon Peterson
Director of Oncology Pharmacy, Cone Health
Andre Harvin
MHA, Patient Access Operations Manager Infusion, Clinical Trials Unit, Hematology Clinics Seattle Cancer Care Alliance
Emily Kowalski
Jamie Nordhagen is the Director of Patient Flow and Capacity Management at the University of Colorado Hospital. Jamie holds a Master of Science from Regis University and is a board-certified Nurse Executive. Jamie has participated in IHI’s Hospital Flow program and has been pivotal in improving hospital flow at UCHealth. Jamie is recognized as visionary healthcare executive with extensive leadership experience in developing collaborative multidisciplinary teams and highly reliable processes that facilitate high-value patient care delivery.
Jon Peterson is Business Manager, Surgical Services for WakeMed Health and Hospitals in Raleigh, NC. Jon has worked in healthcare for nearly 20 years. He graduated from the University of Arizona with a BS in Accounting and Finance and has worked in corporate finance, including corporate cash management, reimbursement, corporate budgeting, and long range financial planning. For the last ten years, his work has focused on operational financial management at the WakeMed Raleigh Campus, an urban level 1 trauma center in Raleigh, NC. His teams provide the daily clinical operations by providing scheduling, inventory, billing, and clinical informatic support needed to care for over 22,000 patients annually.
Business Manager, Perioperative Services, WakeMed Health and Hospitals
Andre Harvin, PharmD, MS, BCPS serves as the Director of Pharmacy, Oncology at Cone Health in Greensboro, NC. In his role he oversees all aspects of Cancer Care for the Cone Health system with a focus on revenue cycle management, operations, and clinical development. Prior to his current position he has had leadership roles in the Pharmaceutical and PBM industry. He completed his PGY1/PGY2 Health System Pharmacy Administration residency at The Ohio State University and completed his PharmD at University of Michigan.
Emily Kowalski is the Patient Access Operations Manager at Seattle Cancer Care Alliance. Emily received her Master’s Degree in Healthcare Administration from Colorado State University in 2017. Emily oversees the Infusion scheduling and works closely with the access staff and nursing team to support the Infusion and Clinical Trials operations.
MHA, Patient Access Operations Manager Infusion, Clinical Trials Unit, Hematology Clinics, Seattle Cancer Care Alliance
Product Implementation Specialist, iQueue for Operating Rooms
Alex Williams
Product Implementation Manager, iQueue for Inpatient Beds
Vivek Karun
Alex Williams is a Product Implementation Specialist for iQueue for Operating Rooms. Alex is a passionate customer advocate who partners with hospitals to leverage predictive analytics solutions that improve hospital operations. Alex knows that long-term success depends not just on a great product, but also on a supportive implementation team that meets customer needs and ensures satisfaction. Prior to joining LeanTaaS, Alex worked in healthcare consulting, helping hospitals across the country increase revenue cycle efficiency and ensure revenue integrity. Alex holds a Bachelor’s Degree in Political Science from the University of California San Diego.
Dr. Vivek Karun is the Product Implementation Manager for iQueue for Inpatient Beds and has a background in General Surgery from the Cleveland Clinic. Dr. Karun earned his Bachelors in Biomedical Sciences at Texas A&M followed by his medical degree from Baylor College of Medicine. His general surgery residency was at the Cleveland Clinic, and he earned his Masters in Public Health from Harvard. He has since joined LeanTaaS in mid 2021 where he partners with hospitals and health systems to successfully adopt iQueue for Inpatient Beds to optimize patient throughput with the use of technology to power process redesign and proactive capacity management.
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Sanjeev Agrawal President and Chief Operating Officer, LeanTaaS
December 7-8, 2021 | 10:30 AM CT - 2:30 PM CT
Angela Yochem EVP Chief Transformation and Digital Officer, Novant Health
Matt Ruby MHA, Director, Business Operations Surgical Services, Northwestern Memorial Hospital
Copyright © 2021 Becker's Healthcare. All Rights Reserved.
CONTACT US 1.800.417.2035 | becker@beckershealthcare.com
Moderated by Molly Gamble, Vice President of Editorial, Becker’s Healthcare
Dr. Binesh Patel MD, CMO McLaren Health
Lisa Stump CIO & SVP of Yale New Haven Health & Yale School of Medicine
Ashley Joseph Vice President, Client Services – Infusion Centers, LeanTaaS
Robert Fogerty MD, MPH, SFHM, Director, Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Ashley Walsh Operating Rooms and Inpatient Beds, LeanTaaS
Staffing Optimization: Dynamically flexing OR capacity to match staffing, anesthesia, and resource constraints
Next-level Scheduling: Creating even more open time, a new way of confidently leveraging predictions to optimize case scheduling
Speaker
Emily McCambridge Kowalski, MHA Patient Access Operations Manager Infusion, Clinical Trials Unit, Hematology Clinics Seattle Cancer Care Alliance
Barbara Walters MSA, PMP Senior Project Manager, University of Michigan Rogel Cancer Center
Scott Gottlieb MD
Dr. Robert Groves Executive Vice President and Chief Medical Officer, Banner | Aetna
Mohan Giridharadas Founder and CEO of LeanTaaS
Scott Gottlieb MD, WWSG
Rebecca "Becky" Duchman, MSN, MA, RN, NEA-BC, Dir. Ambulatory Infusion/Treatment Services, BMT & Apheresis Program, Nebraska Medicine
Scott Gottlieb, M.D.
Learn how leading health systems employ AI and advanced analytics to transform their processes and drive powerful outcomes for patients and providers.
