December 6-7 | 10:00 AM - 3:30 PM CT
Hospital Operations Virtual Summit
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The past year has been historically disruptive for healthcare, and hospitals and health systems were especially hard hit. Effectively managing schedules and maximizing capacity in the OR, infusion centers and inpatient bed units has become more important than ever. As an industry, we must rely on predictive analytics tools to help providers manage these critical resources smoothly, efficiently and according to cutting-edge lean principles.
Join health system executives, LeanTaaS leadership, and industry SMEs to discuss optimizing capacity management both now and in the future. Learn how health systems all across the US use AI and both predictive and prescriptive analytics tools to transform their processes and create significant, lasting improvements in their outcomes.
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Featured Speakers
Joe Falk
MHA, BS, Senior Business Operations Director, University of Utah Health
Joe Falk is the Senior Business Operations Director at University of Utah Health. With extensive experience in lean operations, strategic planning, and data analytics, he is an expert on perioperative and inpatient operations. Joe holds a Master of Health Care Administration from Washing University of Medicine and a Bachelor of Science in Community Health Education/Gerontology from Brigham Young University.
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Executive Director of Perioperative Services
Cone Health
Sharon McCarter
© 2022 LeanTaaS
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December 7-8, 2021
Hospital Operations Virtual Summit
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Executive Director of Perioperative Services
Cone Health
Wayne McFatter
Former Manager, OR & PACU,
Mount Nittany Medical Center
Amy Jo Steele
VP, Client Services - Infusion Centers, LeanTaaS
Ashley Joseph
MD, EVP, Chief Transformation Officer, Community Health Network
Patrick McGill
Product Manager
LeanTaaS
Paris Taylor
Executive Medical Director, Oncology Services
St. Elizabeth Healthcare
Dr. Douglas Flora
Manager of Business Operations
University of Utah Health
Laura Russell
MHA, BS, Senior Business Operations Director
University of Utah Health
Joe Falk
Business Operations Manager, Perioperative Services OhioHealth
Juli Kerscher
MS, RN, NEA-BC,
Director of Capacity Management and Patient Representatives, UCHealth
Jamie Nordhagen
MD, Medical Director of Patient Flow UCHealth and Vice President of Clinical Affairs for the Colorado Hospital Assoc.
Darlene Tad-Y
MSN, RN, NE-BC, OCN, CMSRN
Administrative Director, Nursing
Vanderbilt-Ingram Cancer Center
Cody C. Stansel
Executive Vice President & Chief Transformation and Digital Officer, Novant Health
Steve Hess
President and Chief Operating Officer, LeanTaaS
Sanjeev Agrawal
Wayne has been in operative services at Cone Health since 1990 from a Surgical Technologist to Staff nurse, and on to varying levels of leadership. Currently, as the executive director, he co-manages 7 campuses, including 3 surgery centers. As the executive director he and his colleague focus on financial viability, surgical workflows, enhanced technology and the challenges faced in healthcare today.
RN, MSN
Executive Director, Perioperative Services, Cone Health
Wayne McFatter
After receiving his Bachelor’s degree in Economics from Boston College, Robert L. Fogerty received his MD and MPH degrees from Northwestern University and completed training in Internal Medicine at Yale New Haven Hospital. In 2011, he joined the Yale faculty as a founding member of the Academic Hospitalist Program. His academic interests include safety and quality of care in the inpatient setting and cost-effective care. In his position as Director, Bed Resources for Yale New Haven Hospital and as the Medical Director for the Capacity Coordination Center (CCC), Dr. Fogerty leads efforts to improve efficiency in care and patient flow throughout Yale New Haven Hospital and support capacity management efforts across Yale New Haven Health System. Publications include the Journal of Hospital Medicine, JAMA Internal Medicine, and The New England Journal of Medicine. He is also the co-founder and current Past-President of the Society of Hospital Medicine Connecticut Chapter.
MD, MPH, SFHM, Director, Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Robert Fogerty
Reigning from a small Nevada town where there are more cows than people, Tim has seven years of Perioperative Business experience ranging from community hospitals, Level 1 Trauma academic centers, and ambulatory surgical centers. In his current role with UCHealth, Tim has perioperative oversight over scheduling, operational and capital budgets, surgical service line strategic growth, billing, OR product procurement, and business intelligence.
Tim received his undergraduate degree in Public Health from Brigham Young University and earned his Master of Healthcare Administration degree from the George Washington University.
In his free time, Tim, “enjoys” training for his next triathlon or can be found hiking Colorado 14ers, camping, mountain biking, and enjoying the outdoor life Colorado has to offer.
Business Operations Manager, UCHealth
Tim Menditta
Ashley comes to LeanTaaS with over 20 years of service operations experience. She was integral to the early creation and building of the service operations practice at Mckinsey & Company, where she served clients in the financial services,insurance, retail and healthcare industries. For over a decade, she owned and operated a chain of service -based franchises. Ashley has a bachelor's degree from Georgia Tech and an MBA from Harvard Business School.
Vice President, Client Services – Infusion Centers, LeanTaaS
Ashley Joseph
MD, MPH, SFHM, Director, Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Dr. Robert Fogerty
MD, Medical Director of Patient Flow UCHealth and Vice President of Clinical Affairs for the Colorado Hospital Assoc.
Darlene Tad-Y
MSN, RN, NE-BC, OCN, CMSRN
Administrative Director, Nursing
Vanderbilt-Ingram Cancer Center
Cody C. Stansel
Manager of Business Operations,
University of Utah Health
Laura Russell
MS, RN, NEA-BC,
Director of Capacity Management and Patient Representatives, UCHealth
Jamie Nordhagen
Business Operations Manager, Perioperative Services, OhioHealth
Juli Kerscher
Senior Business Operations Director, University of Utah Health
Joe Falk
Senior Director for Care Management, UCHealth
Danielle Andrade
President and Chief Operating Officer, LeanTaaS
Sanjeev Agrawal
Juli Kerscher serves as a Business Operations Manager for Perioperative Services at OhioHealth and oversees the Surgery Scheduling Department. Juli is responsible for generating all department, physician, and hospital level reports related to Perioperative Services. In her role, Juli participates in system level reporting, workflow design, and supports financial and operational key initiatives. She is skilled in data analysis, project management, and operational workflow improvements. Juli holds a Masters of Science in Nursing with a concentration in Nursing Informatics from Capella University.
MSN, RN, Business Operations Manager, Perioperative Services OhioHealth
Juli Kerscher
Cody is an Administrative Director at Vanderbilt Ingram Cancer Center in Nashville, TN with a combined total of 88 infusion chairs and 105 FTE’s in his area of responsibility. He is a veteran of the Iraq war and lives in Gallatin, Tennessee with his wife and daughter.
MSN, RN, NE-BC, OCN, CMSRN
Administrative Director, Nursing
Vanderbilt-Ingram Cancer Center
Cody C. Stansel
As executive vice president, chief analytics officer at Community Health Network, Dr. McGill provides oversight for the Office of Network Analytics and Analytics Center of Excellence. In addition to analytics, he leads information technology, clinical informatics, process improvement, business process center of excellence, patient experience analytics, and regulatory reporting. Most recently, he served as the senior vice president for clinical strategy, leading the product lines in the reduction of clinical variation, strategies for growth and success in value-based care. Prior, he served as the vice president of clinical transformation leading clinical improvement activities and has practiced family medicine through CHN since 2010.
Dr. McGill holds a bachelor of science degree from the University of Georgia and received his medical degree at the Medical College of Georgia School of Medicine in Augusta, GA. He completed his family medicine residency at Ball Memorial Hospital in Muncie, IN. He is board certified by the American Board of Family Medicine.
Dr. McGill has special interests in digital transformation, process automation, advanced clinical analytics, clinical decision support, office workflow efficiency and waste reduction and serves on several industry advisory boards.
EVP, Chief Transformation Officer
Community Health Network
Patrick McGill
Laura Russell is the Manager of Business Operations and Surgery Scheduling at the University of Utah Health. Laura is highly skilled in financial management, data analysis, and executing successful process improvement initiatives. Laura holds a Master of Science in Health Care Management from Marymount University and a Bachelor of Science in Health Policy & Administration with a Minor in Business Administration from Penn State University.
MHA, BS
Manager of Business Operations, University of Utah Health
Laura Russell
Sanjeev serves as the President and Chief Operating Officer for LeanTaaS and co-author of the book “Better Healthcare Through Math”. LeanTaaS works with over 110 health systems, including 40+ that have deployed the “iQueue” tools across their 2100+ ORs with remarkable success.
Before LeanTaaS, Sanjeev was Google’s first Head of Product Marketing, and led three successful startups - CEO at Aloqa (acquired by Motorola), VP Products & Marketing at TellMe Networks (acquired by Microsoft) and Founder & CEO at Collegefeed (acquired by AfterCollege).
Sanjeev graduated with BS and MS degrees in Electrical Engineering and Computer Science from MIT. He started his career at McKinsey & Company and Cisco Systems before joining Google. Sanjeev has been named by Becker's Hospital Review as one of the top entrepreneurs innovating in Healthcare.
President and Chief Operating Officer, LeanTaaS
Sanjeev Agrawal
Dr. Flora serves as the Executive Medical Director of Oncology Services and The Robert and Dell Ann Sathe Endowed Chair in Oncology at St. Elizabeth Healthcare. He was born and raised in Cincinnati, graduating from The Ohio State University College of Medicine in 1999. He has been named a Cincinnati Magazine Top Doctor in Hematology and Oncology for 16 consecutive years.
Dr. Flora is a Board Member of the American Cancer Society Regional Board and the Kentucky Society of Clinical Oncology. He also serves on many additional committees for the American Cancer Society, the American Society of Clinical Oncology, the Association of Community Cancer Centers, and the Kentucky Society of Clinical Oncology.
Dr. Flora enjoys international travel with his wife and three children in his spare time.
MD, LSSBB
Executive Medical Director of Oncology Services, St. Elizabeth Cancer Center, Robert and Dell Anne Sathe Endowed Chair in Oncology
Douglas B. Flora
With the exception of her first year of nursing, Sharon has been in operative services since 1983 from a staff nurse to varying levels of leadership. Currently, as the executive director, she co-manages 7 campuses, including 3 surgery centers. As the executive director she and her colleague focus on financial viability, surgical workflows, enhanced technology and the challenges faced in healthcare today.
BSN, MHA
Executive Director, Perioperative Services, Cone Health
Sharon McCarter
Business Operations Manager
UCHealth
Tim Menditta
Jamie Nordhagen is the Director of Patient Flow and Capacity Management at the University of Colorado Hospital. Jamie holds a Master of Science from Regis University and is a board-certified Nurse Executive. Jamie has participated in IHI’s Hospital Flow program and has been pivotal in improving hospital flow at UCHealth. Jamie is recognized as visionary healthcare executive with extensive leadership experience in developing collaborative multidisciplinary teams and highly reliable processes that facilitate high-value patient care delivery.
MS, RN, NEA-BC, Director of Capacity Management and Patient Representatives, UCHealth
Jamie Nordhagen
Perioperative Business Manager
MultiCare Health System
Donna Pederson
Donna is a perioperative business manager who manages scheduling departments for five ORs at MultiCare Health. She has over 30 years of experience in the perioperative setting managing the daily business activities of the Pre Anesthesia Clinic and Surgical Services Surgery Scheduling, and patient billing. She is a Certified EPIC/OpTime operational analyst/leader who manages the build/maintenance aspects of equipment, instrumentation, and surgical procedures within the EPIC/OpTime program.
Perioperative Business Manager
MultiCare Health System
Donna Pederson
Amy Steele, BS, RN, CNOR is the manager of both the Operating Room and Post-Anesthesia Care Unit at Mount Nittany Medical Center in State College, Pennsylvania. Mount Nittany Medical Center is a 260-bed acute care facility recognized as a 2021 Best Hospital by Newsweek.
A graduate of Penn State University, Steele has focused professionally on perioperative and perianesthesia nursing practices. An operations leader and innovator, her nursing career spans 20 years. With a keen ability to manage projects and improve workflow, processes, and logistics, Amy led implementation and development of a robotic-assisted surgery program at Mount Nittany Medical Center. In 2021 she led implementation of iQueue for Operating Rooms and Case Scheduling by LeanTaas.
Recognized for her leadership and clinical excellence, Steele received the Medical Center Patient CARE Award.
Manager, OR & PACU
Mount Nittany Medical Center
Amy Jo Steele
As Medical Director of Patient Flow, she oversees efforts to optimize operational efficiency and ensure patients receive the right care, at the right time, in the right setting. She is an Associate Professor of Medicine at the University of Colorado School of Medicine (CU) where she is an academic hospitalist.
In her role with the Colorado Hospital Association, Dr. Tad-y is responsible for leading the statewide quality and safety initiatives in Colorado hospitals, oversees workforce development including physician engagement, hospital emergency preparedness and innovation. She is a faculty member of CU’s Institute for Healthcare Quality, Safety and Efficiency, authored and co-directed the quality improvement curriculum and annual pre-course for the American College of Physicians, teaches for the Quality and Safety Educators Academy and is an Assistant Editor for the Joint Commission Journal of Quality and Patient Safety. She serves on the Board for the Society of Hospital Medicine and Colorado’s state health information exchange, CORHIO.
Dr. Tad-y earned her medical degree from St. George’s University, completed Internal Medicine residency at NYU Langone Hospital – Brooklyn and hospital medicine fellowship at Johns Hopkins Bayview.
MD, Medical Director of Patient Flow at the University of Colorado Hospital
Vice President of Clinical Affairs for the Colorado Hospital Association
Darlene Tad-Y
RN, BSN, OCN, PhD,
Ambulatory Patient Care Manager, UCSD
Gabriela Lacatus
25 years of nursing experience, leadership and cancer research, most recently at UCSD Moores Cancer Center Nurse Manager for the Infusion Center. I served as the San Diego ONS chapter President 2017, currently SDONS Past President 2018. Earned a PhD in Cell and Molecular Biology at University of Texas at San Antonio, followed by completion of a postdoctoral fellowship at University of Texas at San Antonio Health Science Center.
RN, BSN, OCN, PhD
Ambulatory Patient Care Manager, UCSD
Gabriela Lacatus
MBA, FCHIME, FHIMSS, CHCIO
Senior Vice President and Chief Digital and Information Officer,
Baptist Health
Aaron Miri
Aaron Miri joined Baptist Health as the Senior Vice President and Chief Digital and Information Officer in 2021. In this position, he is responsible for creating the future of Baptist Health from an information technology perspective, with an emphasis on digital strategy, innovation, cybersecurity, and integration of technology across the enterprise.
Miri has more than 20 years of health care and technology experience. Prior to joining Baptist Health, Miri served as the Chief Information Officer for The University of Texas at Austin, Dell Medical School and UT Health Austin (Texas). His roles prior to UT Austin include Chief Information Officer for Imprivata, a health care IT company based in Boston, Massachusetts; Chief Information Officer for Walnut Hill Medical Center in Dallas, Texas; and Chief Technology Officer for Children’s Health System of Texas in Dallas.
Miri received his MBA with distinction from the University of Dallas, and his Bachelor of Science in Management Information Systems from the University of Texas at Arlington. He is a Certified Healthcare Chief Information Officer (CHCIO) through the College of Healthcare Information Management Executives, a distinguished Fellow with the Health Information Management Systems Society (FHIMSS), a distinguished Fellow with the College of Healthcare Information Management Executives (FCHIME), and he is a Project Management Professional (PMP) with the Project Management Institute.
Miri is a nationally recognized 2021 “CIOs to Know” by Becker’s Hospital Review, 2020 Healthcare Hero’s Awardee from CHIME, 2019 Constellation Research Business Transformation 150 award recipient and was honored with the 2016 Computerworld Premier 100 Technology Leaders award. In January 2022, Miri joined The College of Healthcare Information Management Executives (CHIME) Board of Trustees.
In 2020, The United States Senate appointed Miri for a second term to the Health and Human Services, federal Health IT Advisory Committee (HITAC) where he serves as co-chairman. In 2016, The Obama Administration appointed Miri to serve on the Health IT Policy Committee established under the American Recovery and Reinvestment Act of 2009. He is an advisor to the National Academy of Medicine and serves on many not-for-profit boards.
MBA, FCHIME, FHIMSS, CHCIO
Senior Vice President and Chief Digital and Information Officer, Baptist Health
Aaron Miri
PE, MBA, ASQ, CSSBB
Vice President of Performance Excellence, Baptist Health
Amy Huveldt
Amy Huvelt has been the Vice President of Performance Excellence since October 2016. Amy also worked with Baptist from 2008-2014, initially as the Director of Operational Performance Improvement, then as the System Patient Experience Officer. The years in between were spent in Denver, Colorado leading Performance Improvement with HCA. Previously, Amy was the Vice President of Quality and Patient Safety with Baptist Health Care in Pensacola. She has also led operational improvement departments at Spectrum Health in Grand Rapids, Michigan and Mayo Clinic in Jacksonville.
Before entering health care, Amy was a manufacturing and facilities engineer with Siemens. She earned her Bachelor of Science degree in Industrial Engineering from the University of Tennessee and a Masters in Business Administration from the University of Florida. Amy is an Advisory Board Fellow, lean practitioner and certified Six Sigma Black Belt with the American Society for Quality.
PE, MBA, ASQ, CSSBB
Vice President of Performance Excellence, Baptist Health
Amy Huveldt
MHA, Administrator, Oncology Outpatient Operations,
SSM Health
Shannon Veltrop
Bio coming soon
MHA
Administrator, Oncology Outpatient Operations, SSM Health
Shannon Veltrop
Director of Clinical Services,
SSM Health
Melanie Maze
Bio coming soon
Director of Clinical Services,
SSM Health Health
Melanie Maze

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Note: Offer limited to Health System / Academic Medical Center employees
Receive a complimentary copy
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Join us for a series of product showcase sessions that explore new and innovative uses of AI/ML to improve OR, patient flow, and infusion center operations.
Melanie Maze, MSN, ANP-BC
Director of Clinical Services, SSM Health
How SSM Health Used AI to Navigate Operational Shockwaves with Agility
Cody C. Stansel
MSN, RN, NE-BC, OCN, CMSRN
Administrative Director, Nursing
Vanderbilt-Ingram Cancer Center
How Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%
12:30 PM CT
Infusion Centers
Health System Impact Stories
Megan Eubanks
MBA, Senior Director of Business Operations, Perioperative and Procedural Services, The University of Kansas Health System
Critical Components of Optimized OR Performance: Stakeholder Engagement with Credible Data
Operating Rooms Impact Story
11:30 am - 12:15 pm CT
1:30 PM CT
Niel Oscarson
Research Director, KLAS Research
KLAS Research Insight: Characteristics of a Strong Technology Partner
1:30 PM CT
Wayne McFatter
Executive Director of Perioperative Services, Cone Health
Unlocking Value in the OR: Harnessing Prescriptive Analytics to Create and Maximize Open OR Time
12:30 PM CT
Operating Rooms
Pallabi Sanyal-Dey, MD
Director Client Services, iQueue for Inpatient Beds, LeanTaaS
Managing Patient Throughput with AI: Unlocking Capacity
1:30 PM CT
Darlene Tad-Y, MD
Medical Director, Patient Flow, UCHealth;
VP, Clinical Affairs, Colorado Hospital Assoc.
Optimizing Operational Decision Making Through Digital Transformation
12:30 PM CT
Inpatient Beds
Jamie Nordhagen, MS, RN, NEA-BC,
Director of Capacity Management and Patient Representatives, UCHealth
Join The University of Kansas Health System’s (TUKHS) Senior Director of Business Operations, Perioperative and Procedural Services to learn about creating an Effective Block Management System and learn how TUKHS was able to, in less than a year’s time, achieve a 11% increase in block utilization, 3% increase in prime time utilization and facilitate 98% more manual releases/transfers of time before the auto-release deadlines.
Speakers:
Megan Eubanks, MBA | Senior Director of Business Operations, Perioperative and Procedural Services | The University of Kansas Health System
Ashley Walsh, MHA | VP of Client Services - Operating Rooms & Inpatient Beds | LeanTaaS
Level: General Audience
Track: Featured Speaker
About Session
The Time to Transform Healthcare with AI is Now
Plenary Session
2:30 PM CT
Adoption of AI and ML solutions accelerated rapidly in the last 2 years but there is still a long way to go before they become ubiquitous in the healthcare ecosystem.
Dr Flora will discuss why the time to leverage AI technologies to transform healthcare for better patient outcomes and operational efficiencies is now.
Track: Featured Speaker
Level: General Audience
About Session
Douglas Flora
Executive Medical Director, Oncology Services, St. Elizabeth Healthcare
Diana Gillogly, MS
Senior Solutions Executive, iQueue for Operating Rooms
LeanTaaS
Effective Surgery Block Management Utilizing Data-Driven Insights
Operating Room Management Best Practices
11:00 am - 11:45 am CT
Learn how data-driven insights are helping hospital leaders transform surgery block management. They'll cover how hospitals saw an 11 percent increase in block utilization, a 57 percent decrease in abandoned blocks (blocks that go unused with little time left to repurpose), and a 16 percent increase in prime time utilization.
Speakers:
Diana Gillogly, MS | Senior Solutions Executive, iQueue for Operating Rooms | LeanTaaS
Austin Trout | Senior Product Implementation Manager, iQueue for Operating Rooms | LeanTaaS
Track: Featured Speaker
Level: General Audience
About Session
KLAS Research Insight: Characteristics of a Strong Technology Partner for Infusion Centers
Infusion Centers Industry Spotlight
2:05 - 2:35 pm CT
Facing continued capacity challenges in the wake of the pandemic, along with a legacy of operational issues, hospitals and health systems must be strategic in choosing and deploying the right solutions from the wealth of technology options available to them. Lisa Stump, who has led the adoption of AI across Yale New Haven Health and Yale School of Medicine, shares the details of that journey as well as broader takeaways for other healthcare organizations. In this session, learn the common challenges facing healthcare providers across settings, the key steps to assessing an AI solution to fill the gaps in the organization’s technology, and the phases of implementing digital tools with full user support.
Track: Featured Speaker
Level: General Audience
About Session
Impact Stories
12:30 PM CT
How UCSD Moores Cancer Center Unlocked Capacity by Reducing their No-Show Rate by up to 50%
Gabriela Lacatus, RN, BSN, OCN, PhD
Ambulatory Patient Care Manager, UCSD
Joe Falk
Senior Business Operations Director, University of Utah Health
12:30 PM CT
Collaboration and Innovation to Maximize Surgeon Block Utilization
Coming Soon
1:30 PM CT
Linked Arrivals: Leveraging Data to Increase Infusion On-Time Arrivals
1:50 - 2:05 pm CT
Infusion Centers Showcase
Streamlining Patient Flow with Predictive and Prescriptive Discharge Management
12:30 - 1:15 pm CT
Coming Soon
1:30 PM CT
Patient Flow
Showcase
Justin Spector
Group Product Manager
LeanTaaS
Leveraging AI to Maximize Access to OR Time
12:00 PM CT
Predictive Insights: Advanced Reporting & Analytics
11:45 AM CT
Operating Room Showcases
Forecasting Staffing Needs in Operating Rooms
12:15 PM CT
Dec 7, 2022
Day 02
Dec 6, 2022
Day 01
© 2022 LeanTaaS
Contact Us
Agenda
Dec 8
Dec 7
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Ashley Joseph, VP of Client Services, iQueue for Infusion Centers
Pull vs Push: Rethink the way you do nurse assignments
Join Now
Andre Harvin, Director of Oncology Pharmacy,
Cone Health
Oncology Pharmacy challenges and why technology solutions are needed
Join Now
Brian Shields, CPPS, Manager of Performance Improvement, UCHealth
Brenda Brown, Administrative Dir., Ambulatory Infusion, MD Anderson Cancer Center
Rebecca "Becky" Duchman, MSN, MA, RN, NEA-BC, Dir. Ambulatory Infusion / Treatment Services, BMT & Apheresis Program, Nebraska Medicine
Empowering Executives to Act: How to Deliver the Right Data for Decision Makers
Title
Presenter
Infusion Showcase
1:30 PM CT
Join Now
Jamie Nordhagen, MS, RN, NEA-BC, Director of Capacity Management and Patient Representatives, UCHealth
Using predictive and prescriptive analytics for improved inpatient bed capacity management
Join Now
Vivek Karun, Product Implementation Manager, iQueue for Inpatient Beds
System Level Bed Management Patient Level prediction to drive discharge effectiveness
Title
Presenter
Inpatient Beds Showcase
1:30 PM CT
Join Now
Collectable Time:
Far more actionable than Block Utilization Percentages
Matt Ruby, MHA
Business Operations Director
Surgical Services
Northwestern Memorial Hospital
Join Now
Doing more with less: WakeMed’s experience in optimizing capacity
Jon Peterson
Business Manager, Surgical Services, WakeMed Health and Hospitals, Raleigh Campus
Join Now
Transform Perioperative Management to improve OR access, right size blocks, and effectively streamline surgical scheduling
Alex Williams
Product Implementation Specialist, iQueue for Operating Rooms
Title
Presenter
Operating Room Showcase
1:30 PM CT
Future of capacity management using next generation of predictive analytics & digitization
Join Now
Emily McCambridge Kowalski, MHA,
Patient Access Operations Manager
Infusion, Clinical Trials Unit, Hematology Clinics
Seattle Cancer Care Alliance
How Seattle Cancer Care Alliance is Transforming Infusion Operations Using Predictive Analytics
Join Now
Dr. William Marx
Hospital Director of Hospital Administration, SUNY Upstate
How SUNY Upstate is Transforming OR Operations Using Predictive Analytics
12:30 PM CT
Health System Impact Stories
Lisa Stump
Chief Information Officer & Senior Vice President, Yale New Haven Health & Yale School of Medicine
Investing for enterprise impact: How Yale New Haven Health is scaling AI across their system
Plenary Session
Join Now
11:30 AM CT
Scott Gottlieb
MD, Accomplished Healthcare Expert and Former FDA Commissioner
Better Healthcare through Better Math: Preparing for the Future
Keynote
Join Now
10:30 AM CT
Robert Groves
MD, Executive Vice President and Chief Medical Officer, Banner | Aetna
Building operational agility:
How leaders can turn pandemic resource management lessons into building blocks for
future success
Thought Leadership Panel
Join Now
2:30 PM CT
Join Now
Inpatient Bed Capacity Management: Unlock Bed Capacity and Reduce LOS
Isobel Handler, Director Operational Intelligence, UCHealth
1:30 PM CT
Join Now
Robert Fogerty, MD, MPH, SFHM, Dir., Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Achieving Optimal Patient Flow and Bed Capacity: What Really Affects Change?
12:30 PM CT
Inpatient Beds Breakouts
Join Now
Rebecca "Becky" Duchman
MSN, MA, RN, NEA-BC, Director Ambulatory Infusion/Treatment Services, Nebraska Medicine
How Nebraska Medicine kept infusion center wait times under 10 minutes while growing volume
1:30 PM CT
Join Now
Barbara Walters, MSA, PMP
S.r Project Manager, University of Michigan Rogel Cancer Center
Suzanne Burke
Nurse Manager, Michigan Medicine
How Michigan Medicine Unlocked 8% higher volume with 20% fewer Chairs during COVID
12:30 PM CT
Infusion Breakouts
Join Now
Dr. Binesh Patel
MD, Chief Medical Officer,
McLaren Health
How McLaren Health is transforming its OR operations
1:30 PM CT
Join Now
Matt Ruby MHA Dir., Business Operations Surgical Services, Northwestern Memorial Hospital
Powering OR Performance with Data: Lessons from the frontline
12:30 PM CT
Operating Room Breakouts
Health System Impact Stories
Angela Yochem
Executive Vice President & Chief Transformation and Digital Officer, Novant Health
Digital Transformation is a requirement and not a luxury for hospitals to flourish and stay competitive
FIRESIDE CHAT
Join Now
11:30 AM CT
Mohan Giridharadas
Founder and Chief Executive Officer, LeanTaaS
Perspectives on Optimizing Asset Utilization in Healthcare
Plenary Session
Join Now
11:00 AM CT
Dec 8
Dec 7
© 2021 LeanTaaS
Contact Us
12:30 PM CT
Register Now
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Vanderbilt-Ingram Cancer Center experienced the typical infusion center pain points of high patient wait times, a desire to increase capacity without the resources to do so, unmanageable, peaky midday spikes, and burnt out nurses who frequently missed their lunches.
iQueue for Infusion Centers was implemented in 3 of Vanderbilt’s infusion centers and shortly after implementation, VICC was able to experience alleviation from the aforementioned pain points with key metrics including:
- Nearly 30% decrease in patient chair wait time
- 20% decrease in drug wait time at the largest center
- Optimized scheduling templates that level-load appointment demand across the day
Join the VICC and LeanTaaS teams to learn more about how the partnership allowed growth and improved both staff and clinician experiences.
About Session
About Session
About Session
SSM Health faced several challenges, including unpredictable patient volumes caused by waves of COVID-19, along with major construction that constrained daily operations. They also struggled with extremely busy morning rushes followed by slow afternoons that left chairs unused and nursing workloads imbalanced.
iQueue for Infusion Centers was implemented at four SSM cancer centers during a difficult 2 years of COVID-19 surges, and they saw significant improvement in their operational agility, patient volumes and afternoon appointment utilization. Key results included:
• 18% increase in patient volume without adding chairs
• 44% reduction in infusion wait time and • 25% reduction in drug wait time
• 30% increase in afternoon median chair utilization
• Maintaining appointment availability across the health system despite closing several chairs for construction and social distancing
About Session
About Session
Operating rooms (ORs) across the country face the challenge of heavily blocked surgery schedules, stifling growth prospects for surgeons without block time and limiting flexibility for perioperative leaders to run efficient ORs. Open, unassigned OR time not only offers more opportunity for additional surgeons to access the OR, but also gives OR leaders a clear, direct view into which rooms will go unused and where resources could be repurposed.
Join Cone Health’s Executive Directors of Perioperative Services, Wayne McFatter and Sharon McCarter, as they outline the tools they rely on to create more open time across their system. They will discuss surgeon-led initiatives to alter block schedules based on dynamic data, and share their successes using cloud-based analytics to address resource challenges currently facing all OR leaders.
Learning Objectives:
1. Demonstrate the value of open OR time and explore methods to unlock more open OR time
2. Identify data-driven tools used to manage resource challenges and balance surgical volume across a multi-hospital system
3. Develop strategies to improve OR Utilization using prescriptive and predictive analytics
About Session
About Session
During this thought-provoking session hear how hospitals and health systems apply predictive and prescriptive analytics to leverage data that is already being gathered via their EMR. to improve efficiency of care..Cloud-based technology can be utilized to predict discharges and admissions, get the right patients in the right beds, uncover admission and discharge bottlenecks and highlight high-impact transfers.
Join us to learn how organizations are moving beyond dashboards, paper/Excel based morning reports via a “virtual distributed capacity command center” and achieving impressive results such as an 8% decrease in opportunity days and reducing time to place metric by 4 percentage points in the height of COVID-19
Learning Objectives
- Explain why traditional initiatives (e.g. lean process, dashboards, provider alerts, centralized command centers) have failed to address the core problem around patient flow
- Identify how technology can improve communication and collaboration regarding patient flow throughout your organization.
- Learn how predictive analytics provides actionable information to make the best capacity management decisions.
About Session
About Session
As Hospitals and Health Systems are seeking to adopt AI and machine learning technologies in order to improve their delivery of value based care, they are increasingly looking at innovative yet proven ways of leveraging these technologies to improve operational, and not just clinical, performance. But with so many emerging technologies in this space, how can healthcare organizations cut through all the noise/marketing/promises/proposals and choose which technologies to “make versus buy” and which potential technology partners will provide their organization the most value?
Join Niel Oscarson, Research Director at KLAS Research and Ashley Walsh, Vice President of Client Services at LeanTaaS as they discuss key considerations when seeking to adopt AI based operational capacity and utilization tools and review the results of KLAS’ recently conducted survey of 20 healthcare managers and leaders across 16 unique health systems.
Key takeaways from the survey: LeanTaaS iQueue for Operating Rooms received an overall score of 96.5 (out of 100) compared to a 80.9 average score of the 378 KLAS surveyed software solutions. More impressively, hear how LeanTaaS achieved scores of 100% for "Keeps all promises," "Part of long term plans," "Will buy again, " and "Avoids Nickel-and-Diming."
Learning Objectives:
1. Explore various considerations that should be given when selecting or developing a capacity optimization solution (investment in product, depth of market experience, etc.)
2. Identifying the key performance indicators for assessing how SaaS companies are performing in the market - particularly emerging solutions
3. Calculating and understanding ROI for SaaS solutions
About Session
About Session
Ensuring hospitals have enough specific floor beds available to treat patients in the right place at the right time has always been problematic but we’ve seen a significant increase in the chaos around patient throughput over the past couple of years. As health systems continue to struggle managing patient throughput with existing, internally developed tools like spreadsheets and static reports, the need for proven, scalable, predictive and portable AI-driven systems has become more of a necessity to reduce the chaos. AI technology helps to create an innovative culture that embraces change. Hospitals that adopt this type of technology now have sound information on which to manage their patient throughput instead of relying on “gut feel” or “what we think will happen”. After deploying this AI-technology, hospitals have noted a 40% increase in confidence regarding decisions made around capacity management (moving from 50% confidence rate to a 90% confidence rate) as well as seeing a 16% decrease in time to admit patients.
Learning Objectives
1. Identify the current challenges of capacity management and how predictive analytics can help alleviate those challenges
2. Learn how AI-driven, intelligent systems can optimize the matching of supply and demand without the extensive capital and resources needed by a command center
3. Describe how hospitals are utilizing knowledge from IT platforms to improve census predictions and real-time decisions about patient placement, surges, and diversion prevention
About Session
About Session
Join the fireside chat with Amy Jo Steele, former manager of both the Operating room and Post Anesthsia care unit at Mount Nittany Medical Center as she speaks to how she’s utilized iQueue’s Case Scheduling to stream lining the facility’s OR scheduling process, greatly increasing scheduling efficiency and reducing back and forth emails, phone calls and faxes.
About Session
About Session
Coordinated patient placement and throughput is vital to the delivery of value based care and for those who work in hospital operations, capacity management and inpatient flow has been a decades old challenge. The challenges with optimizing inpatient capacity became an even greater challenge and made headline-news across the country during the pandemic.
Join this session where Dr Fogerty will address capacity management practices that impact inpatient access, patient throughput, and clinical operational efficiency and how technology is being leveraged to transform these operational processes.
About Session
About Session
Join us to learn the steps St. Mary's Medical Center took to meet its operational goals, including an 8% patient volume growth without adding resources — and without creating unsafe nurse-to-patient ratios — patient wait times under 5 minutes, 1.3 additional appointments per nurse, and all while deferring the need for a multi-million dollar physical expansion of the clinic.
Speakers:
Kevin Dryanski, MBA | Director, Oncology Service Line & Laboratory & Blood Bank | SCL Health St. Mary's Medical Center
Autumn Clark, BSN, RN, OCN | Clinical Nurse Manager | Cancer Center and Infusion Services | SCL Health St. Mary's Medical Center
Vanessa Sprang, BSN, RN | Clinical Nurse Manager & Business Manager | Cancer Center and Infusion Services | SCL Health St. Mary's Medical Center
About Session
About Session
Join UC Health’s Timothy Menditta as he discusses how he leverages iQueue for predicting “virtual capacity”of open time up to 21 days in advance. The result? Increased access to OR time and more time released.
About Session
About Session
Recognizing discharge readiness for patients is one of the keys to transforming capacity management. This session will discuss how the use of predictive analytics tools based on AI and ML help with milestone identification and can help streamline the discharge planning process.
About Session
About Session
Oncology pharmacies face many challenges that cause longer turnaround times that lead to patient dissatisfaction and bottlenecks at cancer centers. Learn about the various challenges at Oncology pharmacies and why technology solutions are needed to optimize the pharmacy workflow.
About Session
About Session
Hear from Donna Pederson, Perioperative business manager at MultiCare Health and learn how she has achieved data credibility and transparency across the organization. She’s leveraged iQueue to serve as the single source of truth for all key metrics and she can easilly find the data she needs whether it be on the phone or computer.
About Session
About Session
UCSD Moores Cancer Center was grappling with very high no-show rates for patients that led to unused capacity in their infusion center. This large number of no shows coupled with bottlenecked scheduling and long wait times left both patients and staff frustrated.
iQueue for Infusion Centers was implemented at UCSD’s main NCI-designated cancer center and was able to successfully address several of these pain points. Learn how UCSD leveraged the iQueue network, data and custom analytics to drive internal change management and significantly move the needle on operational performance. Key results include:
1. Decreasing the no-show rate from over 20% to below 11%
2. Increasing volume by 9% despite staffing limitations
3. Optimized scheduling templates that flatten appointment demand across the day
About Session
About Session
Academic Medical Centers, particularly in urban environments, struggle to balance the demand for operating room time between their main medical center and satellite locations. Join the University of Utah Health’s Joe Falk, Senior Business Operations Director, and Laura Russell, Manager of Business Operations, to learn how their collaborative incentive program motivated surgeons to release more time and operate more efficiently at two new ASC locations that opened with minimal engagement and surgeon interest.
After this session you will be able to:
- Assess new stakeholder opportunities for collaboration
- Think creatively about unique local, opportunities for operational efficiency for gains at a system-level
- Create a framework for program development, execution, and evaluation
- Successfully improve block utilization by 5% after just one month and prime time utilization by almost 10% after four months of implementation
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Patrick McGill, MD
EVP, Chief Transformation Officer
Community Health Network
Laura Russell
Manager of Business Operations, University of Utah Health
Jaime Lau
MBS, Group Product Manager
LeanTaaS
Sanchit Gad
Product Manager, Infusion
LeanTaaS
Yichen Yang, MS
Senior Product Manager
LeanTaaS
Coming Soon
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Coming Soon
Coming Soon
Bryan Lee
Product Manager
LeanTaaS
Sharon McCarter
Executive Director of Perioperative Services, Cone Health
Sanjeev Agrawal
President and Chief Operating Officer, LeanTaaS
Niel Oscarson
Research Director
KLAS Research
Shannon Veltrop, MHA
Administrator, Oncology Outpatient, SSM Health
Kevin Dryanski, MBA
Director, Oncology Service Line & Laboratory & Blood Bank
SCL Health St. Mary's Medical Center
How St. Mary’s Medical Center Rebalanced Infusion Scheduling and Increased Nurse Productivity with iQueue in 7 Weeks
Infusion Centers Impact Story
10:45 am - 11:30 am CT
About Session
Join Session
Join us to learn the steps St. Mary's Medical Center took to meet its operational goals, including an 8% patient volume growth without adding resources — and without creating unsafe nurse-to-patient ratios — patient wait times under 5 minutes, 1.3 additional appointments per nurse, and all while deferring the need for a multi-million dollar physical expansion of the clinic.
Speakers:
Kevin Dryanski, MBA | Director, Oncology Service Line & Laboratory & Blood Bank | SCL Health St. Mary's Medical Center
Autumn Clark, BSN, RN, OCN | Clinical Nurse Manager | Cancer Center and Infusion Services | SCL Health St. Mary's Medical Center
Vanessa Sprang, BSN, RN | Clinical Nurse Manager & Business Manager | Cancer Center and Infusion Services | SCL Health St. Mary's Medical Center
Track: Featured Speaker
Level: General Audience
About Session
Autumn Clark, BSN, RN, OCN
Clinical Nurse Manager
Cancer Center and Infusion Services, SCL Health St. Mary's Medical Center
Vivek Karun, MD
Product Implementation Manager, iQueue for Inpatient Beds, LeanTaaS
Austin Trout
Senior Product Implementation Manager, iQueue for Operating Rooms
LeanTaaS
Ashley Walsh
Vice President of Client Services, iQueue for Operating Rooms and Inpatient Beds
LeanTaaS
Coming soon.
Ashley Walsh
MHA, VP of Client Services - Operating Rooms & Inpatient Beds. LeanTaaS
Dec 6th, 2022
About Session
Sanjeev Agrawal
MS | Chief Operating Officer & President | LeanTaaS
Increase ROI Through AI: Unlocking Scarce Capacity
10:00 am - 10:30 am CT
Plenary Session
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The foundational math of capacity management, matching supply with demand, is broken. Existing tools and processes need to be fundamentally revamped for health systems to overcome waves of COVID-19 and similar shocks in the future, to maximize use of their assets, creating value for patients and themselves. The key is deploying proven and scalable AI-driven, intelligent, virtual, and distributed systems and creating a culture of innovation in the organization that embraces change. The results? 90% confidence in critical inpatient bed capacity management, 8% decrease in opportunity days (difference between Med/Surg LOS & CMS LOS), $500k more revenue per OR per year, less chaos, less burnout, and less provider alarm fatigue.
Speaker:
Sanjeev Agrawal, MS | Chief Operating Officer & President | LeanTaaS
Track: Featured Speaker
Level: General Audience
About Session
About Session
Pradipta Komanduri
FACHE
Chief Operating Officer
University of Colorado Hospital
Jamie Nordhagen
MS, RN, NEA-BC
Senior Director, Patient Flow and Capacity Management, Patient Representatives
UCHealth
Digital Transformation of Inpatient Flow: How UCHealth Minimizes Daily Chaos and Enhances Operational Decision-Making
12:15 pm - 1:00 pm CT
Inpatient Beds Impact Story
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Learn how organizations are moving beyond dashboards, paper/Excel-based daily reports and are leveraging cloud-based AI technology via a “smart, portable capacity command center” and achieving impressive results such as an 8% decrease in opportunity days, reducing time to place metric by 4 percentage points in the height of COVID-19 — and raising critical decision-making confidence rate by 40 percentage points (increasing from 50% to 90%).
Speakers:
Pradipta Komanduri, FACHE | Chief Operating Officer | University of Colorado Hospital
Jamie Nordhagen, MS, RN, NEA-BC | Senior Director, Patient Flow and Capacity Management, Patient Representatives | UCHealth
Darlene Tad-y, MD, MBA, SFHM | Medical Director of Patient Flow at the University of Colorado Hospital | Vice President of Clinical Affairs for the Colorado Hospital Association | UCHealth
Track: Featured Speaker
Level: General Audience
About Session
Darlene Tad-y
MD, MBA, SFHM
Associate Chief Medical Officer for Patient Flow at the University of Colorado Hospital
Medical Director, Capacity Management and Patient Flow for UCHealth
About Session
Robert Riney
President and CEO
Henry Ford Health
Rob Deininger
CEO
Central Florida Division | Orlando Market, AdventHealth
Ashis Barad
Chief Digital Officer
Allegheny Health Network
Using Technology to Address the Healthcare Workforce Shortage in Hospitals
2:50 - 3:35 pm CT
Panel Discussion
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Prior to the COVID-19 pandemic, nurse leaders, surgical and anesthesia chairs and administrators already struggled to recruit and retain qualified healthcare workers to accommodate unpredictable schedules across OR, Inpatient and Ambulatory care delivery. While finding additional staff will remain a challenge for health systems, the support of technology can help to utilize, deploy, and retain the staff that already exists. As shortages continue, this type of support will be key.
Speakers:
TBD
Track: Featured Speaker
Level: General Audience
About Session
Vanessa Sprang, BSN, RN
Clinical Nurse Manager & Business Manager, Cancer Center and Infusion Services, SCL Health St. Mary's Medical Center
Dec 7, 2022
Day 02
Dec 6, 2022
Day 01
Ashley Joseph, MBA
VP, Client Services - Infusion
LeanTaaS
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Brian Dawson
MSN, RN-BC, CNOR, CSSM, System VP of Perioperative Services
CommonSpirit Health
Lessons From Healthcare Leadership: How to Increase ROI Through AI
10:30 am - 11:30 am CT
Plenary Session
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The foundational math of capacity management, matching supply with demand, is broken. Existing tools and processes need to be fundamentally revamped for health systems to overcome waves of COVID-19 and similar shocks in the future, to maximize use of their assets, creating value for patients and themselves. The key is deploying proven and scalable AI-driven, intelligent, virtual, and distributed systems and creating a culture of innovation in the organization that embraces change. The results? 90% confidence in critical inpatient bed capacity management, 8% decrease in opportunity days (difference between Med/Surg LOS & CMS LOS), $500k more revenue per OR per year, less chaos, less burnout, and less provider alarm fatigue.
Speaker:
Sanjeev Agrawal, MS | Chief Operating Officer & President | LeanTaaS
Track: Featured Speaker
Level: General Audience
About Session
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Angela Yochem
EVP Chief Transformation & Digital Officer
Novant Health
Peter Graven
PhD, Director, Office of Advanced Analytics
Oregon Health & Science University
About Session
Ashley Larsen
MSN, BSN, RN, CNOR
Director Of Surgical Services
Baylor Scott & White Health Medical Center of McKinney
How One Baylor Scott & White Medical Center Facility Helped Make Timely and Confident Strategic Decisions to Improve OR Utilization
1:20 - 2:05 pm CT
Operating Rooms Impact Story
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Join Baylor Scott & White Health Medical Center of McKinney’s Director of Surgical Services and LeanTaaS’ Product Implementation Manager for iQueue for Operating Rooms to learn how to access timely and accurate data to support strategic operational decisions in a competitive marketplace. The results – 18% increase in block utilization and 12% increase in primetime utilization within a year’s time.
Speakers:
Ashley Larsen, MSN, BSN, RN, CNOR | Director of Surgical Services | Baylor Scott & White Health Medical Center of McKinney
Alex Williams | Product Implementation Manager | iQueue for Operating Rooms | LeanTaaS
Track: Featured Speaker
Level: General Audience
About Session
About Session
Christian Jeon
MPH
Product Implementation Specialist
LeanTaaS
The Power of Discovery: Aligning “People and Processes” to Support the Technology
2:05 - 2:50pm CT
Change Management Best Practices for Patient Flow
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As technology continues to gain more prominence in managing healthcare operations, organizations need to ensure the right processes and people are in place to learn and leverage that technology. Providing healthcare teams with the right support and skills to utilize and optimize new technology is a win-win situation for everyone, including leadership, staff and patients. This session will discuss challenges around implementing and incorporating technology into current operational workflows and best practices for enabling employees to take part in adopting new technology.
Speakers:
Pallabi Sanyal-Dey, MD, FHM | Director Client Services, iQueue for Inpatient Beds | Associate Clinical Professor, UCSF School of Medicine | LeanTaaS
Track: Featured Speaker
Level: General Audience
About Session
Xu Wang
PhD, Senior Data Science Manager
LeanTaaS
How Kelsey-Seybold Cancer Center Grew Patient Volume By 33% While Planning for Major Site Expansion
Infusion Centers Impact Story
10:00 - 10:45 am CT
About Session
Join Session
Join us to learn the steps St. Mary's Medical Center took to meet its operational goals, including an 8% patient volume growth without adding resources — and without creating unsafe nurse-to-patient ratios — patient wait times under 5 minutes, 1.3 additional appointments per nurse, and all while deferring the need for a multi-million dollar physical expansion of the clinic.
Speakers:
Kevin Dryanski, MBA | Director, Oncology Service Line & Laboratory & Blood Bank | SCL Health St. Mary's Medical Center
Autumn Clark, BSN, RN, OCN | Clinical Nurse Manager | Cancer Center and Infusion Services | SCL Health St. Mary's Medical Center
Vanessa Sprang, BSN, RN | Clinical Nurse Manager & Business Manager | Cancer Center and Infusion Services | SCL Health St. Mary's Medical Center
Track: Featured Speaker
Level: General Audience
About Session
Hilary Chandler
Nurse Manager - Cancer Services
Kelsey Seybold Cancer Center
Adam Neiberger
MPH
Quality & Performance Improvement Manager
University of Kansas
Health Cancer Center
Leveraging the KU Lean Management System to Deploy iQueue for Infusion Centers to Alleviate Pain Points 80% Faster
Infusion Centers Impact Story
12:00 pm - 12:45 pm CT
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The University of Kansas Cancer Center is a National Cancer Institute- designated comprehensive cancer center providing infusion services to 13,000 patients annually at six locations. Quality and Performance Improvement Manager, Adam Neiberger implemented the iQueue for Infusion Centers software by leveraging the health system’s lean management system, which enabled the cancer center to reduce iQueue deployment time by 80%, more quickly meeting additional patient demands, flattening midday peaks, and reducing patient wait times. Join Adam to learn how the lean management system and iQueue for Infusion Center data connected the organization’s objectives with the process improvements happening at the front line and ultimately benefited the patient.
Speakers:
Adam Neiberger MPH | Quality & Performance Improvement Manager | University of Kansas Health System Cancer Quality
Track: Featured Speaker
Level: General Audience
About Session
Alex Williams
Product Implementation Manager
iQueue for Operating Rooms
LeanTaaS
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Lynne Martin
House Support Manager
RMC - Loma Linda University Medical Center
Rene Tovar
Executive Director
Murietta Hospital - Loma Linda University
About Session
Ashley Larsen
MSN, BSN, RN, CNOR
Director Of Surgical Services
Baylor Scott & White Health Medical Center of McKinney
Alex Williams
Product Implementation Manager
iQueue for Operating Rooms
LeanTaaS
Approachable Meditation: Basic Techniques for Everyone
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1:00 - 1:20pm CT
Wellness Break
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Join The University of Kansas Health System’s (TUKHS) Senior Director of Business Operations, Perioperative and Procedural Services to learn about creating an Effective Block Management System and learn how TUKHS was able to, in less than a year’s time, achieve a 11% increase in block utilization, 3% increase in prime time utilization and facilitate 98% more manual releases/transfers of time before the auto-release deadlines.
Speakers:
Megan Eubanks, MBA | Senior Director of Business Operations, Perioperative and Procedural Services | The University of Kansas Health System
Ashley Walsh, MHA | VP of Client Services - Operating Rooms & Inpatient Beds | LeanTaaS
Track: Featured Speaker
Level: General Audience
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Niel Oscarson
Research Director
KLAS Research
Ashley Joseph, MBA
VP, Client Services - Infusion
LeanTaaS
Approachable Yoga: Stretches You Can Do From Your Desk
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Wellness Break
12:45 pm - 1:05 pm CT
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Facing continued capacity challenges in the wake of the pandemic, along with a legacy of operational issues, hospitals and health systems must be strategic in choosing and deploying the right solutions from the wealth of technology options available to them. Lisa Stump, who has led the adoption of AI across Yale New Haven Health and Yale School of Medicine, shares the details of that journey as well as broader takeaways for other healthcare organizations. In this session, learn the common challenges facing healthcare providers across settings, the key steps to assessing an AI solution to fill the gaps in the organization’s technology, and the phases of implementing digital tools with full user support.
Track: Featured Speaker
Level: General Audience
About Session
Andrew Graham
DNP, RN, PCCN
Director - Outpatient Oncology and Infusion, NewYork-Presbyterian Hospital
How NewYork-Presbyterian Brooklyn Methodist Hospital Ambulatory Infusion Center Leveraged iQueue Data To Grow Into a New Space and Serve 28% More Patients
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Infusion Centers Impact Story
1:05 - 1:50 pm CT
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NewYork-Presbyterian Brooklyn Methodist Hospital Ambulatory Infusion Center encountered multiple challenges including:
• Peaky utilization that impacted team engagement/satisfaction and patient satisfaction
• An EHR Transition that challenged operational workflows
• Growing into a new space using data to maximize staffing and chair resources
They partnered with iQueue for Infusion Centers and were able to leverage data to open new infusion chairs and hire new nurses in a sustainable way. Other key results include:
• 28% increase in completed patient volume
• 33% increase in number of chair turns per day
• Decreased nurse burnout and better staff retention
Speakers:
Andrew Graham DNP, RN, PCCN | Director - Outpatient Oncology and Infusion | NewYork-Presbyterian Brooklyn Methodist Hospital
Track: Featured Speaker
Level: General Audience
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Hilary Chandler
Nurse Manager - Cancer Services
Kelsey-Seybold Cancer Center
How Kelsey-Seybold Cancer Center Grew Patient Volume By 33% While Planning for Major Site Expansion
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Infusion Centers Impact Story
10:00 am - 10:45 am CT
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Kelsey-Seybold Cancer Center was dealing with growing patient demand, the need to better utilize available chairs and morning and evening appointments, and a call for a clear, data-driven way to justify a significant operational expansion. They implemented iQueue for Infusion Centers and made several strides in these areas, including:
• Growing patient volume by 33% across all sites
• Improving median chair utilization by 31%, better utilizing morning and evening hours
• Increasing patient hours by 36% across all sites, while consistently avoiding chair lock
• Improving patient access through a capacity planning strategy that expanded hours by 22%
Speakers:
Hilary Chandler, MSN, RN, OCN, CRNI | Nurse Manager - Cancer Services | Kelsey Seybold Cancer Center
Track: Featured Speaker
Level: General Audience
About Session
Alaina Dempsey
Assistant Nurse Manager, Infusion Services - Smilow Cancer Hospital at Yale-New Haven
Randa Chaar, PharmD, BCPS
Pharmacy Manager - Smilow Cancer Hospital at Yale-New Haven
Collaboration Between Pharmacy and Infusion Yields Best Practices at Smilow Cancer Center at Yale New Haven Health
Infusion Center Best Practices
11:30 am - 12:00 pm CT
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Learn how data-driven insights are helping hospital leaders transform surgery block management. They'll cover how hospitals saw an 11 percent increase in block utilization, a 57 percent decrease in abandoned blocks (blocks that go unused with little time left to repurpose), and a 16 percent increase in prime time utilization.
Speakers:
Diana Gillogly, MS | Senior Solutions Executive, iQueue for Operating Rooms | LeanTaaS
Austin Trout | Senior Product Implementation Manager, iQueue for Operating Rooms | LeanTaaS
Track: Featured Speaker
Level: General Audience
About Session
Sanchit Gad
Product Manager, Infusion
LeanTaaS
Pallabi Sanyal-Dey
MD, FHM
Director of Client Services, Inpatient Beds
LeanTaaS
Ashley Walsh
MHA
VP of Client Services -
Operating Rooms & Inpatient Beds
LeanTaaS

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MHA, VP of Client Services - Operating Rooms & Inpatient Beds, LeanTaaS
Ashley Walsh
Prior to joining LeanTaaS, Ashley was a perioperative business manager at UCHealth’s Metro Denver campus. She obtained her BS in Health Science from Truman State University and her MS in Health Administration from Maryville State University.
Now as the Vice President of Client Services at LeanTaaS, Ashley leads collaborative efforts with more than 30 healthcare organizations to develop, introduce and implement high-ROI predictive analytics solutions that help increase patient throughput, improve satisfaction for both patients and staff, optimize resource utilization, and reduce service delivery costs. Overseeing both the Operating Room and Inpatient Beds product sales and implementations, Ashley was especially instrumental in the development and advancement of the iQueue for Operating Rooms product. Ashley frequently shares her expertise and learnings at perioperative events.
VP Client Services, iQueue for Operating Rooms & Inpatient Beds
Ashley Walsh
Pradipta Komanduri is the Chief Operating Officer at University of Colorado Hospital, with accountability for hospital operations, surgical services, clinical service lines, ambulatory clinic operations, major capital and construction projects, and other non-clinical operational departments. Pradipta has successfully led initiatives across both adult and pediatric academic health systems to achieve service line growth, patient flow improvements, ambulatory care model redesign, large-scale IT and capital project implementations, and operational improvements that led to high quality outcomes and improved workforce experience.
Pradipta received her Masters in Healthcare Administration from the University of Minnesota, is a Fellow of ACHE, served as a six-time national Malcolm Baldrige Award examiner, and holds certifications in Lean Six Sigma; diversity and inclusion; and health equity.
FACHE, Chief Operating Officer
University of Colorado Hospital
Pradipta Komanduri
MBA, Senior Director of Business Operations, Perioperative and Procedural Services, The University of Kansas Health System
Megan Eubanks
In Megan’s role as Senior Director of Business Operations, Perioperative and Procedural Services, she has developed and now oversees a centralized support team designed to develop and implement business processes and provide clinical system workflow support to all departments within perioperative and procedural services which include business development, informatics, revenue and resource, and centralized surgical and procedural scheduling. Her team is responsible for business operations oversight of 84 operating rooms and procedure rooms across 9 locations.
Megan completed a bachelor’s and a master’s in business administration from Capella University, is certified in Lean Management for Healthcare, and is a frequent contributor to industry-leading practices through industry user and focus groups centered on EMR optimization, transformative processes, and system development.
Senior Director of Business Operations, Perioperative and Procedural Services, The University of Kansas Health System
Megan Eubanks
Coming soon.
FACHE, Chief Operating Officer
University of Colorado Hospital
Pradipta Komanduri
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Designation Title Org
First Lastname
MS, RN, NEA-BC
Senior Director, Patient Flow and Capacity Management, Patient Representatives
UCHealth
Jamie Nordhagen
MD, MBA, SFHM
Associate Chief Medical Officer for Patient Flow at the University of Colorado Hospital
Medical Director, Capacity Management and Patient Flow for UCHealth
Darlene Tad-y
MS, Senior Solutions Executive, iQueue for Operating Rooms
LeanTaaS
Diana Gillogly
Senior Product Implementation Manager, iQueue for Operating Rooms, LeanTaaS
Austin Trout
Research Director
KLAS Research
Niel Oscarson
MBA, VP, Client Services - Infusion, LeanTaaS
Ashley Joseph
Jamie Nordhagen is the Senior Director of Patient Flow and Capacity Management at the University of Colorado Hospital. Jamie holds a Master of Science from Regis University and is a board-certified Nurse Executive. Jamie has participated in IHI’s Hospital Flow program and has been pivotal in improving hospital flow at UCHealth. Jamie is recognized as a visionary healthcare executive with extensive leadership experience in developing collaborative multidisciplinary teams and highly reliable processes that facilitate high-value patient care delivery.
MS, RN, NEA-BC, Senior Director, Patient Flow and Capacity Management, Patient Representatives, UCHealth
Jamie Nordhagen
As ACMO for Patient Flow, she oversees efforts to optimize operational efficiency and ensure patients receive the right care, at the right time, in the right setting. She is an Associate Professor of Medicine at the University of Colorado School of Medicine (CU) where she is an academic hospitalist.
Dr. Tad-y authored and co-directs the quality improvement curriculum and annual pre-course for the American College of Physicians, teaches for the Quality and Safety Educators Academy and is an Assistant Editor for the Joint Commission Journal of Quality and Patient Safety. She serves on the Board for the Society of Hospital Medicine and Prime Health. In prior roles, Dr. Tad-y led statewide quality and safety initiatives in Colorado hospitals, including workforce development and physician engagement, hospital emergency preparedness and innovation as the VP of Clinical Affairs for the Colorado Hospital Association. She is a past Board member of Colorado’s state health information exchange, Contexture.
Dr. Tad-y earned her medical degree from St. George’s University, completed Internal Medicine residency at NYU Langone Hospital – Brooklyn and hospital medicine fellowship at Johns Hopkins Bayview.
Pubmed publications: https://www.ncbi.nlm.nih.gov/pubmed/?term=Tad-y+darlene
MD, MBA, SFHM, Associate Chief Medical Officer for Patient Flow at the University of Colorado Hospital
Medical Director, Capacity Management and Patient Flow for UCHealth
Darlene Tad-y
Diana is a Senior Solutions Executive for iQueue for Operating Rooms helping hospitals successfully incorporate new technologies with workflows to optimize operating room capacity. Prior to joining LeanTaaS, Diana worked in urology research and then developed and ran a healthcare outcomes and reimbursement software company. Through her work, Diana has demonstrated success working in global healthcare software development, custom design and implementation, technology integration and physician relations. Diana earned her Bachelor of Science Degree from the University of North Carolina, Chapel Hill and her Master of Science degree in Global Health from Northwestern University.
MS, Senior Solutions Executive, iQueue for Operating Rooms
Diana Gillogly
Austin is a Product Implementation Manager for iQueue for Operating Rooms, where he has led implementations at multiple health systems. Austin also has experience in ambulatory clinic operations management and patient access initiatives. Austin holds a Bachelor’s Degree in Business Administration from the University of Michigan.
Product Implementation Manager, iQueue for Operating Rooms
Austin Trout
Niel Oscarson is Research Director for KLAS Research. Niel joined KLAS 5 years ago and leads the strategy and research in key healthcare segments such as Enterprise Resource planning, physician and nurse scheduling, credentialing and healthcare optimization. Previous to his current role he led the KLAS investment insights business line. Niel has spent his career in customer experience measurement and improvement and his primary goal is to continue to help healthcare organizations with operational challenges and to help them leverage key technology partners.
Research Director
KLAS Research
Niel Oscarson
Ashley Joseph is the Vice President of Client Services for Infusion Centers at LeanTaaS, Inc. At LeanTaaS, she oversees the deployment and use of iQueue for Infusion Centers in over 485 of the nation’s leading cancer centers, including a majority of both NCI and NCCN-designated centers. iQueue for Infusion Centers.
Ashley was formerly an Associate Principal in the Charlotte, NC office of McKinsey & Company, where she was a member of the Firm’s Operations Strategy and Effectiveness practice and served clients on a broad range of operations issues, including lean manufacturing, service operations, and service strategy, across a wide range of industries. She was a leader of the Firm’s initial project to determine the applicability of lean manufacturing principles to services settings. Starting in financial services, she helped take this knowledge to many different service industries previously untouched by these principles and practices. She has served as an advisor to companies and McKinsey teams around the globe on these issues.
Prior to joining McKinsey, Ashley was part of the team that developed the Athlete’s Village and the Aquatics Venue for the 1996 Olympics in Atlanta. She has also spent time in Brand Management at Procter & Gamble.
After years of consulting to businesses, Ashley switched gears to the management side of things, owning and operating a successful chain of franchises for 14 years.
In recent years, she has been exclusively focused on service operations in healthcare, with a focus on cancer centers. Though she runs LeanTaaS’ iQueue for Infusion Centers business, she has applied her service operations expertise to other areas of the cancer center as well, including diagnostic imaging, clinics, radiation oncology, and phlebotomy labs.
Ashley holds an M.B.A. from Harvard Business School and a B.S. from Georgia Tech. She is originally from Augusta, GA and is married with three children.
MBA, VP Client Services, iQueue for Infusion Centers
Ashley Joseph
MBA, Director, Oncology Service Line & Laboratory & Blood Bank
SCL Health St. Mary's Medical Center
Kevin Dryanski
BSN, RN, OCN
Clinical Nurse Manager
Cancer Center and Infusion Services, SCL Health St. Mary's Medical Center
Autumn Clark
BSN, RN
Clinical Nurse Manager & Business Manager
Cancer Center and Infusion Services, SCL Health St. Mary's Medical Center
Vanessa Sprang
MS, Senior Product Manager
LeanTaaS
Yichen Yang
Chief Operating Officer & President
LeanTaaS
Sanjeev Agrawal
MS, Group Product Manager, Infusion, LeanTaaS
Conor O’Donoghue
Group Product Manager
LeanTaaS
Justin Spector
Sanjeev serves as the President and Chief Operating Officer for LeanTaaS, the leading AI / ML analytics company in healthcare operations. LeanTaaS’s predictive analytics software powers over 130 health systems and 500 hospitals to improve access and lower costs.
Sanjeev is also the co-author of the book “Better Healthcare Through Math”. Before LeanTaaS, Sanjeev was Google’s first Head of Product Marketing, and led three successful startups - CEO at Aloqa (acquired by Motorola), VP Products & Marketing at TellMe Networks (acquired by Microsoft) and Founder & CEO at Collegefeed (acquired by AfterCollege).
Sanjeev graduated with BS and MS degrees in Electrical Engineering and Computer Science from MIT. He started his career at McKinsey & Company and Cisco Systems before joining Google. Sanjeev has been named by Becker's Hospital Review as one of the top entrepreneurs innovating in Healthcare.
President and COO
LeanTaaS
Sanjeev Agrawal
Yichen Yang is a Head of Product Manager for iQueue for Operating Rooms where she has lead teams of implementation specialists who have facilitated multiple customer implementations. Yichen has a background in business and technology and has worked at multinational consulting and technology companies to build professional services solutions. Yichen holds a Bachelor's degree in Finance and Accounting and a Master's degree in Accounting from New York University, Stern School of Business.
Head of Product Implementation, iQueue for Operating Rooms
Yichen Yang
Justin Spector is a group product manager at LeanTaaS, where he is continuously enhancing ways to help hospitals ease access to OR time, optimize OR utilization, and improve perioperative work flows through LeanTaaS' iQueue for Operating Rooms solution.
Group Product Manager, iQueue for Operating Rooms
Justin Spector
Product Manager
LeanTaaS
Bryan Lee
MSN, BSN, RN, CNOR
Director Of Surgical Services
Baylor Scott & White Health Medical Center of McKinney
Ashley Larsen
MD, FHM, Director of Client Services, Inpatient Beds
LeanTaaS
Pallabi Sanyal-Dey
MBS, Group Product Manager
LeanTaaS
Jaime Lau
EVP Chief Transformation & Digital Officer
Novant Health
Angela Yochem
PhD, Director, Office of Advanced Analytics
Oregon Health & Science University
Peter Graven
PhD, Senior Data Science Manager
LeanTaaS
Xu Wang
Dr. Pallabi Sanyal-Dey is Director of Client Services for iQueue for Inpatient Beds and is an Internal Medicine boarded physician who was the Director of Clinical Operations for Division of Hospital Medicine and physician advisor for Clinical Documentation and Integrity within the UCSF Medical System at San Francisco General Hospital for the past few years. Dr. Sanyal-Dey earned her Bachelors in Neuroscience at MIT followed by her medical degree from the University of Vermont. Her internal medicine residency and chief year were at Scripps Green, after which she joined UCSD as faculty. Dr. Sanyal-Dey maintains her visiting associate faculty position at UCSF and joined LeanTaaS in early 2020 where she partners with hospitals and health systems to successfully adopt iQueue for Inpatient Beds for ideal optimal bed capacity management.
MD, FHM, Director Client Services, iQueue for Inpatient Beds, Associate Clinical Professor, UCSF School of Medicine
Pallabi Sanyal-Dey
Angela Yochem is EVP, Chief Transformation and Digital Officer for Novant Health, a super-regional healthcare system with one of the largest medical groups in the US. She and her teams oversee growth initiatives, and deliver the world-class consumer capabilities, differentiating technologies, and advanced clinical solutions that allow the integrated system to provide remarkable patient care. A relative newcomer to healthcare, Angela has a long experience across a diverse range of industries, and so brings a fresh, unique perspective to her work in transforming a health system.
Angela has a Bachelor of Music from DePauw University and a Master of Science in Computer Science from the University of Tennessee. She also holds three US Patents and is an author with Addison-Wesley and Prentice-Hall.
EVP, Chief Transformation & Digital Officer
Novant Health
Angela Yochem
Product Implementation Manager, iQueue for Operating Rooms
LeanTaaS
Alex Williams
Alex Williams is a Product Implementation Manager for iQueue for Operating Rooms. Alex is a passionate customer advocate who partners with hospitals to leverage predictive analytics solutions that improve hospital operations. Alex knows that long-term success depends not just on a great product, but also on a supportive implementation team that meets customer needs and ensures satisfaction. Prior to joining LeanTaaS, Alex worked in healthcare consulting, helping hospitals across the country increase revenue cycle efficiency and ensure revenue integrity. Alex holds a Bachelor’s Degree in Political Science from the University of California San Diego.
Product Implementation Manager, iQueue for Operating Rooms
LeanTaaS
Alex Williams
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full speaker list
MSN, RN-BC, CNOR, CSSM
System VP of Perioperative Services
CommonSpirit Health
Brian Dawson
As the first Afro-American Male Nurse Corps Officer to Command a Naval Hospital, Brian earned his BS in Nursing from American University in Washington, DC. Upon graduation, he was commissioned as an Ensign in the US Navy Nurse Corps in 1983. Brian went on to serve in various positions, including SPD Manager, OR Department Head and Director of Surgical Services at multiple facilities. In 1997, Brian graduated with honors from Old Dominion University in Norfolk, Virginia with an MS in Nursing Administration/Leadership. He then served as the COO of Naval Hospital Camp Lejeune, Marine Corps Base Jacksonville, NC and as the CEO of the Navy’s largest overseas Medical Treatment Facility U.S. Naval Hospital in Okinawa, Japan.
Brian finished his distinguished 28 year naval career as the Chief of Staff for the 36th Navy Surgeon General. Since retiring from the Navy, Brian has served as the Vice President of Surgical Services for Salem Hospital in Salem, OR; Director of Surgical Services at St Anthony’s Hospital in Lakewood CO; Instructor / Educator for AORN’s Nurse Executive Leadership Series; and CEO and President of BD Perioperative and Healthcare Consulting, LLC. Currently Brian serves as the System VP of Perioperative Services, CommonSpirit Health, where he provides strategic and operational leadership and leads the design, integration, and coordination of perioperative services across health facilities and effectively manages 120 hospital OR leaders.
MSN, RN-BC, CNOR, CSSM
System VP of Perioperative Services
CommonSpirit Health
Brian Dawson
MSN, RN, OCN, CRNI
Nurse Manager - Cancer Services
Kelsey-Seybold Cancer Center
Hilary Chandler
MPH
Quality & Performance Improvement Manager
University of Kansas Health System Cancer Quality
Adam Neiberger
DNP, RN, PCCN
Director - Outpatient Oncology and Infusion
NewYork-Presbyterian Brooklyn Methodist Hospital
Andrew Graham
Chief Digital Officer
Allegheny Health Network
Ashis Barad
Product Manager, Infusion
LeanTaaS
Sanchit Gad
President and CEO
Henry Ford Health
Robert Riney
House Support Manager
RMC - Loma Linda University Medical Center
Lynne Martin
PharmD, BCPS
Pharmacy Manager - Smilow Cancer Hospital at Yale-New Haven
Randa Chaar
PharmD, BCPS
Pharmacy Manager - Smilow Cancer Hospital at Yale-New Haven
Randa Chaar
Assistant Nurse Manager, Infusion Services - Smilow Cancer Hospital at Yale-New Haven
Alaina Dempsey
BSN-RN, OCN
Assistant Patient Services Manager(APSM) - Smilow Trumbull/Fairfield Care Centers at Yale-New Haven
Alaina Dempsey
Alaina Dempsey, BSN, RN, OCN is the Assistant Patient Services Manager of Smilow Cancer Hospital care centers for Smilow Trumbull and Fairfield. Alaina manages one of the busiest Smilow Care Centers in the State of Connecticut. She is a graduate of Western Connecticut State University, class of 2016. Alaina has earned her Oncology Certification from the Oncology Nursing Society in 2020 and maintains current certification, as well as chemotherapy/biotherapy certification. She leads her team of nurses every day ensuring the highest standards of safe, quality nursing oncology nursing care in an ambulatory setting.
BSN-RN, OCN
Assistant Patient Services Manager(APSM) - Smilow Trumbull/Fairfield Care Centers at Yale-New Haven
Alaina Dempsey
Randa Adib Chaar, PharmD, BCPS is the Ambulatory Oncology Pharmacy Manager of Smilow Cancer Hospital Care Centers. Dr. Chaar manages one of the largest Smilow ambulatory care pharmacies in Connecticut, located within the Park Avenue Medical Center of Trumbull. Randa graduated from the University of Connecticut in 2001, and has been a Board-Certified Pharmacotherapy Specialist since 2007. Her experience encompasses Medical and Surgical Critical Care, Clinical Oncology, and most recently Oncology Pharmacy Management. Randa leads her teams with strategic direction encompassing the institutional vision of patient centered care, safety, quality, and efficiency. She has been employed with the Yale New Haven Health System for over 20 years and she thrives on continuous growth to attain leadership excellence.
PharmD, BCPS
Pharmacy Manager - Smilow Cancer Hospital at Yale-New Haven
Randa Chaar
Following certification as an emergency medical technician in early 2008, Adam worked for seven years at Impulse Ambulance, a Los Angeles and Orange County-based service provider. Three of his years at Impulse Ambulance were spent as the organization’s Quality Improvement Coordinator for the Los Angeles County Emergency Medical Services QI Committee; here Adam gained his lifelong passion for using quality management and improvement methodologies to drive change aimed at continually refining the care delivered to the patient and simplifying workflows for clinical providers and ancillary staff. While attaining his undergraduate degree in health administration at California State University, Northridge (2015) and his Master of Public Health degree at the University of California, Berkeley (2017), his other work experiences included health behavior research at the University of Southern California Keck Department of Preventive Medicine, data stewardship to improve customer experience at Castlight Health, and Lean workshop management to streamline workflows through the Rona Consulting Group, until finally joining the Lean culture of the University of Kansas (KU) Cancer Center where he’s worked for the last five years on projects ranging from oral chemotherapy safety to patient navigation and exam utilization to oversight of the implementation of the iQueue for Infusion Centers software at all seven infusion departments affiliated with the KU Cancer Center.
MPH,Quality & Performance Improvement Manager, University of Kansas Health System Cancer Quality
Adam Neiberger
Alaina Dempsey, BSN, RN, OCN is the Assistant Patient Services Manager of Smilow Cancer Hospital care centers for Smilow Trumbull and Fairfield. Alaina manages one of the busiest Smilow Care Centers in the State of Connecticut. She is a graduate of Western Connecticut State University, class of 2016. Alaina has earned her Oncology Certification from the Oncology Nursing Society in 2020 and maintains current certification, as well as chemotherapy/biotherapy certification. She leads her team of nurses every day ensuring the highest standards of safe, quality nursing oncology nursing care in an ambulatory setting.
BSN-RN, OCN
Assistant Patient Services Manager(APSM) - Smilow Trumbull/Fairfield Care Centers at Yale-New Haven
Alaina Dempsey
Randa Adib Chaar, PharmD, BCPS is the Ambulatory Oncology Pharmacy Manager of Smilow Cancer Hospital Care Centers. Dr. Chaar manages one of the largest Smilow ambulatory care pharmacies in Connecticut, located within the Park Avenue Medical Center of Trumbull. Randa graduated from the University of Connecticut in 2001, and has been a Board-Certified Pharmacotherapy Specialist since 2007. Her experience encompasses Medical and Surgical Critical Care, Clinical Oncology, and most recently Oncology Pharmacy Management. Randa leads her teams with strategic direction encompassing the institutional vision of patient centered care, safety, quality, and efficiency. She has been employed with the Yale New Haven Health System for over 20 years and she thrives on continuous growth to attain leadership excellence.
PharmD, BCPS
Pharmacy Manager - Smilow Cancer Hospital at Yale-New Haven
Randa Chaar
Following certification as an emergency medical technician in early 2008, Adam worked for seven years at Impulse Ambulance, a Los Angeles and Orange County-based service provider. Three of his years at Impulse Ambulance were spent as the organization’s Quality Improvement Coordinator for the Los Angeles County Emergency Medical Services QI Committee; here Adam gained his lifelong passion for using quality management and improvement methodologies to drive change aimed at continually refining the care delivered to the patient and simplifying workflows for clinical providers and ancillary staff. While attaining his undergraduate degree in health administration at California State University, Northridge (2015) and his Master of Public Health degree at the University of California, Berkeley (2017), his other work experiences included health behavior research at the University of Southern California Keck Department of Preventive Medicine, data stewardship to improve customer experience at Castlight Health, and Lean workshop management to streamline workflows through the Rona Consulting Group, until finally joining the Lean culture of the University of Kansas (KU) Cancer Center where he’s worked for the last five years on projects ranging from oral chemotherapy safety to patient navigation and exam utilization to oversight of the implementation of the iQueue for Infusion Centers software at all seven infusion departments affiliated with the KU Cancer Center.
MPH,Quality & Performance Improvement Manager, University of Kansas Health System Cancer Quality
Adam Neiberger

Dec 7
Agenda
Dec 8
Speakers
Mohan Giridharadas
Founder and Chief Executive Officer, LeanTaaS
Hospital Operations Virtual Summit
Sanjeev Agrawal
President and Chief Operating Officer, LeanTaaS
Digital Transformation is a requirement and not a luxury for hospitals to flourish and stay competitive
December 7-8, 2021 | 10:30 AM CT - 2:30 PM CT
Register Now
Register Now
Angela Yochem
EVP Chief Transformation and Digital Officer, Novant Health
Matt Ruby
MHA, Director, Business Operations Surgical Services, Northwestern Memorial Hospital
Sanjeev Agrawal
President and Chief Operating Officer, LeanTaaS
Dr. William Marx
Hospital Director of Hospital Administration, SUNY Upstate
Copyright © 2021 Becker's Healthcare. All Rights Reserved.
CONTACT US 1.800.417.2035 | becker@beckershealthcare.com
Moderated by Molly Gamble, Vice President of Editorial, Becker’s Healthcare
Perspectives on Optimizing Asset Utilization in Healthcare
11:00 AM CT
Mohan Giridharadas
Founder and Chief Executive Officer, LeanTaaS
Suzanne Burke
Nurse Manager, Michigan Medicine
Dr. Binesh Patel
MD, CMO McLaren Health
Plenary Session
FIRESIDE CHAT
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Agenda
Speakers
Registration
About
About the Event
The past year has been historically disruptive for healthcare, and hospitals and health systems were especially hard hit. Effectively managing schedules and maximizing capacity in the OR, infusion centers and inpatient bed units has become more important than ever. As an industry, we must rely on predictive analytics tools to help providers manage these critical resources smoothly, efficiently and according to cutting-edge lean principles.
Join health system executives, LeanTaaS leadership, and industry SMEs to discuss optimizing capacity management both now and in the future. Learn how health systems all across the US use AI and both predictive and prescriptive analytics tools to transform their processes and create significant, lasting improvements in their outcomes.
11:30 AM CT
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Health System Impact Stories
Dec 8
Dec 7
12:30 PM CT
Health System Impact Stories
Lisa Stump
CIO & SVP of Yale New Haven Health & Yale School of Medicine
Investing for enterprise impact: How Yale New Haven Health is scaling AI across their system
Plenary Session
Join Now
11:30 AM CT
Angela Yochem
EVP Chief Transformation and Digital Officer,
Novant Health
Lisa Stump
CIO & SVP of Yale New Haven Health & Yale School of Medicine
Isobel Handler
Director Operational Intelligence, UCHealth
Ashley Joseph
Vice President, Client Services – Infusion Centers, LeanTaaS
Robert Fogerty
MD, MPH, SFHM, Director, Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Ashley Walsh
Operating Rooms and Inpatient Beds, LeanTaaS
Rebecca "Becky" Duchman
MSN, MA, RN, NEA-BC, Director Ambulatory Infusion/Treatment Services, Nebraska Medicine
1:30 PM CT
Operating Room Showcase
Title
Presenter
Staffing Optimization: Dynamically flexing OR capacity to match staffing, anesthesia, and resource constraints
Alex Williams
Product Implementation Specialist, iQueue for Operating Rooms
Next-level Scheduling: Creating even more open time, a new way of confidently leveraging predictions to optimize case scheduling
Jon Peterson
Business Manager, Surgical Services
WakeMed Health and Hospitals
Raleigh Campus
Collectable Time:
Far more actionable than Block Utilization Percentages
Matt Ruby, MHA
Business Operations Director
Surgical Services
Northwestern Memorial Hospital
Using predictive and prescriptive analytics for improved inpatient bed capacity management
System Level Bed Management Patient Level prediction to drive discharge effectiveness
Title
Presenter
Inpatient Beds Showcase
1:30 PM CT
Pull vs Push: Rethink the way you do nurse assignments
Ashley Joseph, VP of Client Services, iQueue for Infusion Centers
Empowering Executives to Act: How to Deliver the Right Data for Decision Makers
Title
Presenter
Infusion Showcase
1:30 PM CT
Brian Shields, CPPS, Manager of Performance Improvement, UCHealth
Vivek Karun, Product Implementation Manager, iQueue for Inpatient Beds
Oncology Pharmacy challenges and why technology solutions are needed
Andre Harvin, Director of Oncology Pharmacy, Cone Health
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Jamie Nordhagen, MS, RN, NEA-BC, Director of Capacity Management and Patient Representatives, UCHealth
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How McLaren Health is transforming its OR operations
Dr. Binesh Patel
MD, CMO McLaren Health
Join Now
Powering OR Performance with Data: Lessons from the frontline
Matt Ruby MHA Dir., Business Operations Surgical Services, Northwestern Memorial Hospital
Title
Speaker
Operating Room Breakouts
12:30 PM CT
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How Nebraska Medicine kept infusion center wait times under 10 minutes while growing volume
Suzanne Burke
Nurse Manager, Michigan Medicine
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Rebecca "Becky" Duchman
MSN, MA, RN, NEA-BC, Director Ambulatory Infusion/Treatment Services, Nebraska Medicine
How Michigan Medicine Unlocked 8% higher volume with 20% fewer Chairs during COVID
Title
Speaker
Infusion Breakouts
12:30 PM CT
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Inpatient Bed Capacity Management: Unlock Bed Capacity and Reduce LOS
Isobel Handler, Director Operational Intelligence, UCHealth
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Robert Fogerty, MD, MPH, SFHM, Dir., Bed Resources, Yale New Haven Hospital, Assoc. Clinical Professor, Yale Univ. School of Medicine
Achieving Optimal Patient Flow and Bed Capacity: What Really Affects Change?
Title
Speaker
Inpatient Beds Breakouts
12:30 PM CT
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Dr. William Marx
Hospital Director of Hospital Administration, SUNY Upstate
How SUNY Upstate is Transforming OR Operations Using Predictive Analytics
Title
Speaker
1:30 PM CT
1:30 PM CT
1:30 PM CT
Future of capacity management using next generation of predictive analytics & digitization
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Emily McCambridge Kowalski, MHA
Patient Access Operations Manager
Infusion, Clinical Trials Unit, Hematology Clinics
Seattle Cancer Care Alliance
How Seattle Cancer Care Alliance is Transforming Infusion Operations Using Predictive Analytics
Barbara Walters, MSA, PMP
S.r Project Manager, University of Michigan Rogel Cancer Center
Barbara Walters, MSA, PMP
S.r Project Manager, University of Michigan Rogel Cancer Center
Barbara Walters
MSA, PMP
Senior Project Manager, University of Michigan Rogel Cancer Center
Suzanne Burke
Nurse Manager, Michigan Medicine
Scott Gottlieb
MD
Better Healthcare through Better Math: Preparing for the Future
Keynote
Join Now
10:30 AM CT
Dr. Robert Groves
Executive Vice President and Chief Medical Officer, Banner | Aetna
Mohan Giridharadas
Founder and CEO of LeanTaaS
Building operational agility:
How leaders can turn pandemic resource management lessons into building blocks for future success
Thought Leadership Panel
Join Now
2:30 PM CT
Scott Gottlieb
MD, WWSG
Rebecca "Becky" Duchman, MSN, MA, RN, NEA-BC, Dir. Ambulatory Infusion/Treatment Services, BMT & Apheresis Program, Nebraska Medicine
Rebecca "Becky" Duchman, MSN, MA, RN, NEA-BC, Dir. Ambulatory Infusion / Treatment Services, BMT & Apheresis Program, Nebraska Medicine
Brian Shields
CPPS, Manager of Performance Improvement, UCHealth
Scott Gottlieb, M.D.
featuring
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Learn how leading health systems employ AI and advanced analytics to transform their processes and drive powerful outcomes for patients and providers.
Brenda Brown, Administrative Dir., Ambulatory Infusion, MD Anderson Cancer Center